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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Domino's Pizza has 39 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dominos messed up my small Italian sausage pizza. I demand they refund my card ***** it was terrible management never called med back I spent at the dominos in a blvd in charlotte **

      Business Response

      Date: 06/16/2025

      I researched the order and it came up as an **** Eats 3rd party order. Our system does not let us provide a refund when using **** Eats platform. I tried calling phone number provided and it does not work. We will take care of customer if he contacts us again. Please close case.

       

      **** *****

    • Initial Complaint

      Date:07/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Domino's Pizza today and when I received my order via delivery it was cold and was made poorly and had the wrong topping on the pizza. I ordered a large NY style pizza with pepperoni, mushroom, and black olives. The pizza had onions baked in the cheese and the black olives were not cooked at all. The black olives were added to the pizza after it was cooked. It is obvious the order was prepared wrong and instead of making a new pizza the workers and manager decided to place raw black olives on the pizza and send this to a paying customer. I called the store and the manager ******* answered. She was clearly bothered by my complaint and did not give a solution or offer to remake the pizza. I had to state to her "are you not going to say anything?" In which she replied do you want a credit? It was rude and clearly unwarranted since I was not rude or condescending. She disconnected the call while I was speaking. I called back and told her that was rude to hang up on me. She stated she was done talking. I asked again what is her name and if she was the manager so I can escalate this issue to someone higher than this shift manager or store manager.

      Business Response

      Date: 07/21/2024

      My General Manager at the store called and apologized to the customer. GM(*************************) refunded the credit card and gave the customer a credit on a future order. The customer was satisfied with our apology and refund. Thank you

       

      *******************

      Director of Operations

      ********* Pizza

       

    • Initial Complaint

      Date:06/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a free pizza coupon emailed to me on multiple occasions that did not populate on my account. I reached out to support and literally no one is responding for MONTHS at time!!! Why am I not getting a response.

      Business Response

      Date: 06/19/2024

      We have contacted this customer via email and are waiting their response. Their "complaint" with Domino's was submitted and not routed to our franchise, which is why this customer was never contacted by our franchise. Their complaint is regarding technology that is not associated with our franchise but with Domino's corporate IT team. We've asked the customer to contact us personally as we will provide a free pizza regards of the tech issue related to the complaint. We will also use the additional feedback we've requested from the customer to help trouble shoot what might be the cause of the issue. 

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 
      e can do and that he can't give free pizza to everyone that comes in the door! I'm not lying about what happened to me. My Dominos profile showed me that I had one free emergency pizza to claim, but two days later it was gone! This is not fair. They are the ones running the promo. I did what I needed to do to earn the promo. If they don't want to honor the promo, then they shouldn't be running it. I know they probably have people trying to scam them. I get it. But, I am NOT LYING about my situation. I wouldn't take it this far, of I was. I just want what I earned fairly and they don't want to honor it. I'm out of work currently and I thought this was a great idea but I feel like I've been taken. It's around a $7 medium pizza, so I can't understand why they won't honor my PROMO REWARD. THEIR PROMO!!!! Please help me here. I've uploaded a picture of the promo info and a picture of MY order, which earned me my pizza I never got.

      Business Response

      Date: 11/16/2023

      I emailed the customer with an apology and issued a credit in our system for 3 medium pizzas 

      ***********************

      Area Director 

    • Initial Complaint

      Date:11/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***********************************************************

      Business Response

      Date: 11/16/2023

      Hello I've received your complaint dealing with the Dallas ********* I'm very sorry for that experience and I'm issuing a credit for 3 medium 2 topping pizzas under the phone # ************* 

      If you place an online order the credit will not be visible. You can place the order on line just skip the payment section and give the store a call. Let them know there is a credit under that # and they will be able to apply the credit. If you have any issues with this please give me a call *************. Again I'm very sorry for that experience and I hope this email helps with the frustration you experienced 






      ***********************
      Area Director 
      ********* Pizza 

    Domino's Pizza is NOT a BBB Accredited Business.

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