Complaints

This profile includes complaints for Northwood Ravin's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Northwood Ravin has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Northwood Ravin

  558 E Stonewall St STE 120 Charlotte, NC 28202-3396

• 

  Northwood Ravin

  215 N Pine St Charlotte, NC 28202-2080

• 

  Northwood Ravin

  550 E Brooklyn Village Ave Charlotte, NC 28202-3457

• 

  Northwood Ravin

  3904 Providence Rd Charlotte, NC 28211-3952

• 

  Northwood Ravin

  16408 Holly Crest Ln Huntersville, NC 28078-5149

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new complaint against Northwood Ravin, building upon my prior case (ID *********, due to independent evidence that contradicts their previous response and shows continued negligence.Since my prior complaint was closed, third-party environmental testing confirmed mold contamination inside the **** system, including extensive mold growth on the coilsdespite my repeated requests that Northwood Ravin clean them, which they ignored.Northwood Ravins BBB response falsely claimed no issues were found by internal staff, vendors, or external agencies. This is proven false by:Mold contamination confirmed by independent specialists Bloodwork showing exposure to species linked to indoor contamination Significant health decline: restrictive lung issues, neurological symptoms, systemic effects **** failures leaving my apartment uninhabitable Pressure to handle contaminated belongings without safe remediation Ive also spoken to other residents from this and other Northwood Ravin properties experiencing similar hazards, health decline, and gaslighting. This is systemic, not isolated.Their claim of a good faith effort is contradicted by:Ignoring confirmed mold Dismissing health concerns and emergencies Providing misleading info to the BBB, including false claims about prior tenants and building conditions Failing to support medically recommended remediation Desired Resolution:Acknowledge confirmed mold contamination, including the **** system I requested be cleaned A realistic, health-conscious resolution, including proper remediation and compensation for medical expenses, alternative housing, lost income, and long-term health impacts Public accountability for the ongoing negligence and misrepresentation thats impacted me and other residents New evidence, testing, worsening medical diagnoses, and consistent reports from others prove this is not isolated but part of a larger pattern of neglect.

  Customer Answer

  Date: 06/25/2025

  Updated BBB Rebuttal for Complaint ID 23332175
  
  
  I am submitting new, independent evidence that directly contradicts Northwood Ravin’s prior response and demonstrates a clear pattern of avoidance, misrepresentation, and negligence regarding hazardous conditions in my apartment.
  
  
  Since their last response, I have obtained third-party environmental testing confirming significant mold contamination inside the HVAC system, including visible mold growth on the coils. I repeatedly reported concerns about this during my tenancy and specifically requested HVAC coil cleaning, which was ignored or dismissed.
  
  
  In their prior response, Northwood Ravin falsely stated that “no issues were found.” I have now provided:
  ?? The full, unedited email thread showing my repeated health concerns and their refusal to acknowledge or address them
  ?? A copy of their own maintenance ticket claiming the coils were cleaned
  ?? The independent mold inspection report from Smith Environmental, stating the contamination appeared to be longstanding
  ?? Photographic evidence of visible mold on the HVAC system
  
  
  These documents clearly demonstrate that Northwood Ravin misrepresented the situation to the BBB, ignored serious health and safety concerns, and allowed mold contamination to persist, resulting in ongoing health deterioration, financial losses, and uninhabitable conditions.
  
  
  I am requesting that this case be reopened based on new, verifiable evidence, and that Northwood Ravin be held accountable for their actions and the harm caused.
  
  

  Business Response

  Date: 06/27/2025

  This is a response to the BBB by Northwood Ravin
  (“NWR”), the Owner of the apartment community where Ms. Briggs resides.  
  
  NWR stands by and confirms their statements made in
  their response to the original Complaint. To clarify, we will repeat those statements
  again.
  
  NWR takes any complaints of health concerns or
  habitability issues very seriously. In response to the matters raised by Ms.
  Briggs, NWR had employees from its on-site maintenance team, on-site leasing
  team, and its Special Projects team all conduct individual inspections of the
  unit. However, none of the claims could be verified. NWR also engaged
  third-party vendors to inspect the unit, but again, the claims could not be
  verified.
  
  Recently, Ms. Briggs contacted the
  Charlotte-Mecklenburg Fire Department, Piedmont Natural Gas, and Charlotte’s
  Housing & Neighborhood Services regarding the alleged issues in her
  apartment. A representative from each of these entities thoroughly inspected
  the unit and reported that no issues were found.
  
  Although NWR and the various entities above cannot
  verify Ms. Briggs’ allegations, they are still willing to resolve this matter
  amicably. NWR has offered to allow Ms. Briggs to terminate her lease
  and Ms. Briggs stated she would be vacating at the end of June. After NWR has regained possession of the apartment, NWR will continue the conversation with Ms. Briggs in regard to any refund requested in conjunction with her balance owed to NWR.
  
  Thank you, Northwood Ravin appreciates the opportunity
  to respond to this Complaint. 

  Customer Answer

  Date: 06/27/2025

  I reject this response because Northwood Ravin (NWR) made false statements, omitted key facts, and ignored documented health hazards.
  
  
  1. False Third-Party Inspection Claim: NWR claims they hired third-party inspectors. False. All independent inspections—including mold, air quality, and HVAC testing—were arranged and paid by me after months of ignored complaints. NWR only sent internal staff. Their “Special Operations” employee Marty entered my unit without notice. They only called it an “emergency” after I confronted them.
  
  
  2. Mold Contamination and Medical Harm: My licensed inspector confirmed significant mold inside the HVAC system. Lab results showed the same mold species in my bloodstream. My doctors link this to lung damage, neurological symptoms, and hospitalization. NWR refuses to address this or protect my belongings.
  
  
  3. Misuse of Agency Inspections: I contacted the Fire Department, Gas Company, and Housing Services after losing consciousness and smelling gas. I sent photos of HVAC damage. These agencies do not test for mold, so their inspections don’t address the hazards later confirmed.
  
  
  4. Bad Faith and Pressure: NWR falsely claims they’re discussing refunds. I said I’d try to vacate by June but can’t safely enter. After I demanded answers, NWR promised follow-up, then refused to address mold or health risks until I vacate. Since then, they’ve only pressured me to move out. They said I must pay for a pod to remove belongings, despite contamination.
  
  
  5. Medical Crisis and Proof: I have reports, lab results, and medical records proving NWR’s response is false. They downplay hazards and ignore the confirmed contamination that made my home unsafe.
  
  
  Conclusion: Their response is misleading, avoids accountability, and disregards my health. I reject it completely.
  
  
  
  
  

  Business Response

  Date: 07/01/2025

  Ms. Briggs was the one that requested permission to place a POD on the property to have her belongings removed. That point needed to be clarified and all of the other comments and allegations have been previously addressed. Thank you. 

  Customer Answer

  Date: 07/01/2025

  I am rejecting this response because it is misleading and avoids the core issues. Northwood Ravin has failed to address the confirmed mold contamination inside the HVAC system, verified by independent environmental testing. Medical tests revealed matching mold species in my body, causing respiratory issues, fainting episodes, neurological symptoms, ER visits, and displacement. Instead of addressing these serious health hazards, they filed a retaliatory eviction.
  
  
  Their statement about my POD request distorts the facts. I made that request as a temporary safety measure due to contaminated belongings from the mold-infested HVAC system, not as a voluntary move-out or waiver of my rights. I also asked for alternative solutions to protect my health, which they ignored.
  
  
  I provided photos, medical documentation, and testing results. Management initially said they would respond to my health concerns but later stated they would only address these issues after I vacate the apartment. That is unacceptable, especially given my belongings are still inside, the contamination continues, and they are refusing to resolve the issue now. Once I leave, history shows they will likely ignore it entirely, as they have done so far.
  
  
  North Carolina General Statute § 42-42 requires landlords to maintain habitable conditions, including functioning HVAC systems and protection from environmental hazards like mold. This is not a simple payment dispute—it is a health crisis made worse by retaliation. I request this complaint remain open, and the business be held accountable for ignoring health hazards, retaliation, and misrepresenting the situation.
  
  
  Tannisha Briggs
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th, 2025, I moved out of my apartment. Later on May 6th, I received a bill from Northwood Ravin for my remaining balance and final water bill totaling $763.96. This bill stated that the payment was due by June 1, 2025. Then, on May 20th, I received an email from Northwood Ravin with the subject line "Pending Collection **************** Signature Apartments." This bill threatened to send my debt to collections if I didn't pay my balance of $430.99. I responded to the bill with a copy of my bill showing a due date of June 1st. I also found out that amount was different because they had applied the amount of my security deposit. I explained that by sending a bill due June 1st, Northwood Ravin waived right to earlier payment and did not have the unilateral authority to accelerate the deadline. I also explained that it was illegal to send or threaten to send debts not yet due to collections. I do have the money, so I offered to pay immediately if they allow a method of immediate payment (such as via credit card or instant transfer). Nevertheless, Northwood Ravin insisted that they will send the debt to collections if they don't receive a check or money order by May 29th. This is especially unreasonable as May 29th is Memorial Day and there there is no way to get a check or money order to them from out of state by this date. They also described this as their standard practice, so I'm concerned that they are also taking advantage of other former tenants.

  Business Response

  Date: 06/04/2025

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. ********* resided.
  
  In response to this Complaint, the Community Manager reached out to Ms. ********* and advised her that all collection efforts will be ceased to allow her time to pay the balance owed. The Community Manager will contact Ms. ********* once the payment is received and posted to her account.    
  
  Accordingly, it is our position that this matter has been amicably resolved. Thank you, Northwood Ravin appreciates the opportunity to respond to this Complaint. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into ****** 550 in February 2025, I have experienced ongoing environmental hazards and management negligence. *** filed repeated complaints about strong chemical odors, visible smoke from marijuana and cigarettes (in a non-smoking building), HVAC-related burning smells, and possible gas exposure. These issues have caused serious health consequences, including *******************, dizziness, chest pain, *********************, and two separate incidents in which I passed out and was transported by ambulance. Ive now been placed on medical leave and diagnosed with autoimmune markers and confirmed mold exposure.Despite my detailed reports and email documentation, I have been met with gaslighting and dismissal. After one medical emergency, I asked concierge to call 911 due to a gas smellshe called maintenance instead. No follow-up occurred. When I reported strong chemical smells and asked for independent inspections, I was ignored. Ive been forced to purchase air purifiers, respirators, and double masks, yet I still cannot safely enter the apartment. Management asked me to vacate for fumigation, but never confirmed what was donechemical smells and symptoms worsened afterward.I havent lived in the unit since April 26 and have had to pay for alternative housing while still being charged full rent and utilities. *** also endured financial loss from unpaid leave, medical expenses, and emotional distress. My requests for lease termination and reimbursement have gone unanswered.I am requesting a full investigation into air quality, HVAC, gas leaks, and improper emergency response, along with reimbursement for rent, moving expenses, medical expenses, and lease termination without penalty.

  Business Response

  Date: 05/23/2025

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. ****** resides.  
  
  *** takes any complaints of health concerns or habitability issues very seriously. In response to the matters raised by ********** *** had employees from its on-site maintenance team, on-site leasing team, and its Special Projects team all conduct individual inspections of the unit. However, none of the claims could be verified. *** also engaged third-party vendors to inspect the unit, but again, the claims could not be verified.
  
  Recently, Ms. ****** contacted the Charlotte-***************************, ******************************************************************* Housing & Neighborhood Services regarding the alleged issues in her apartment. A representative from each of these entities thoroughly inspected the unit and reported that no issues were found.
  
  Although *** and the various entities above cannot verify Ms. ****** allegations, they are still willing to resolve this matter amicably. *** has repeatedly offered to allow Ms. ****** to terminate her lease but she has yet to provide a move-out date. *** will continue to extend that offer and that she will soon confirm a date so that the parties can start to move forward with an amicable resolution.  
  
  Thank you, Northwood Ravin appreciates the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 05/26/2025

  I asked why the previous resident moved and was told they chose a new unit on the property. I later confirmed this was falsethey moved to a different high-rise not owned by Northwood Ravin and had similar complaints. I have a witness to that conversation. I was also told no other residents reported HVAC or neighbor issues, but othersincluding concierge staffconfirmed they had.
  
  
  I experienced severe symptoms: wheezing, gasping, dizziness, and loss of consciousness. I was diagnosed with restrictive lung physiology and transported to the hospital. Management never followed up. They told me to submit a maintenance request. Weeks later, I emailed the gas company about unusual billing and possible prior issues. Instead of replying, they appeared onsite. I still havent received an explanation for the missing gas bill or whether a leak was found.
  
  
  My HVAC failed three times. My apartment stayed above 80F for days. I was sick, and no independent inspection was ever doneonly internal staff with no environmental qualifications.
  
  
  A Special Projects staff member entered without authorization, went through personal items, and initially stated my HVAC issue could cause oxygen depletionthen backtracked when I described my symptoms.
  
  
  Ive paid full rent, despite being unable to safely live or pack. I only asked for one reimbursement (an air purifier), which was tied to signing away my rights. Their offer to waive my lease fee is not a solutionits avoidance.
  
  
  

  
  

  Business Response

  Date: 05/28/2025

  *** has exhausted all efforts to resolve ********* concerns. The communications continue to be a reiteration of all the same concerns that have been addressed, and this has been ongoing for several weeks. As stated in our previous response, *** remains willing to resolve this matter amicably and encourages Ms. ****** to contact the Community Manager if/when alternative housing is secured. Thank you. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 25: I submitted my rental application and paid the required $250 security deposit.September 26: I was informed that the unit I applied for was under contract, and I would need to join the waitlist.September 30: I was notified of red flags on my credit screening. I was given five days to resolve these concerns and communicated with Leasing Desk as required.October 4: I provided the requested credit screening results to the property manager, who confirmed they had forwarded them along for review.October 27: After following up, I was asked to provide additional documentation, which I sent to ******* the property manager, the same day. I was later included in an email chain October 31: I followed up with ****** due to lack of response and responded with her sending my rental history reports to my former tenants and cc me in on the email. I believe this was done due to the delay of ******* not completing the task prior. ******* left the company and forwarded my case to Chrissiny on November 1.November 1 - Present: I discovered from Jillians coworker that none of my documentation had been sent to the corporate as promised. Since then, I have followed up with Preserve at ********* and have continued to be given rude and snarky responses from Chrissiny. On 11/1, Chrissiny stated that she would follow up with me the following week 11/3, however I received no update. On 11/10, I followed up and she reported that she handed off my case to *****. At this time, I have received no contact from *****.November 11: I called corporate and was directed to contact ***. I left a voicemail message November 12: I called corporate and did not reach anyone November 14: I attempted contact with *** and corporate numerous times without success and have not received updates on the status of my application.

  Business Response

  Date: 11/18/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. *** applied for residency.
  
  We apologize for any inconvenience or miscommunication that occurred. Preserve at ********** will agree to refund the $250 payment to Ms. **** We will initiate that internal process, and the refund should be received shortly. Accordingly, we feel Northwood Ravin has acted in good faith to resolve this matter and we appreciate the opportunity to respond to this Complaint. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting on my credit report that I owe i have never been to this place visited or stayed there I advised the debt collector they sent it to I have no idea who they are or the place only reason I know the place is because rent debt automated collectors advised me and that they have accused me of staying there the woman I spoke was rude and told me it will stay on my credit because I asked her to email me the fraud packet due to not having a mailing address and hung up on me I have a police report that show I have been a victim of identity theft this is stressful. It shouldnt even be to the point I have to have anything filled out because its not my debt also I want proof that I was there and stayed there as well as any additional information. They say this debt was from 2022 I found out I was a victim of identity theft soon after. Please fix this issue. I have police report and *** report and I have already reported this to you

  Business Response

  Date: 10/03/2024

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of the apartment communities in question. We have notified our third-party collection agency that Ms. ******* has claimed this debt not to be hers, but that instead she is a victim of identity theft/fraud. Pursuant to the third-party collection agencys policies and procedures, collection efforts will cease, and the agency will submit a request to the credit bureaus for the tradelines to be removed from Ms. ******** credit report. Please allow ***** days for the credit bureaus to process the request and update Ms. ******** credit report. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonable and in good faith to resolve this matter.   

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into The Vue 03/2024 and each months Ive had an issue.. after one use of the washer & dryer it damaged my clothes , $80 cover, and my sheets, in addition to drying clothes for several hours.I put clothes in (not much as they are already extremely small & outdated)and after several hours the dryer just cuts on and cuts off. Itll dry for an hour .. then I touch them and they are still DAMP they never fully dry my clothes causing my electric bill to SKYROCKET!!!! I went from $110 on average to over $220 every single month which is alarming bc Im extremely well with finances and managing bills but their old dryer ***** away over $100 & I live ALONE and left a 2br with windows so nothing really changed with the type of apartment I reported this immediately and they only came up cleaned the dryer vent and literally just ran a cycle in the washing machineI noticed that it still was happening and put in several more requests .. again nothing occurred. The third or 4th time I spoke with someone I was told that they were currently switching out the *************** and theyll see if they can change mine. He also mentioned that they were currently flipping apartments & adding these new ** units since the current Bosch units were going out & its evident bc theres several by the trash can and on the 2nd floor in the stairway .I even showed evidence of the damage to my clothing, nothing occurred since the Bosch technician stated it works ., but think about it. Just because a car drives doesnt mean its not going to breakdown soon. Small issues( like mine) occur before things just completely stop working. I spoke with the property ************* disregarded me bc she was in a rush to pick up her kid & had 5 minutesnext issue.. prior to moving in there were loose baseboard trimming around the island that got fixed but other trimming didnt get fixed. Same accent light goes out twice within 30 days(clear electrical issue)Mold behind shower tiles

  Business Response

  Date: 09/27/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. **** resides.
  
  The apartment community has its on-site maintenance team making any necessary repairs to the loose trim and replacing the refrigerator filter. The tile issue needs to be repaired through a third-party vendor. They have been contacted and the repairs will be scheduled soon.Lastly, the washer/dryer have been inspected and both appliances are functioning properly. There is no reasonable need to replace them, nor would they be the cause of an increase in an electric bill.
  
  Northwood Ravin has acted in good faith while addressing these concerns and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 09/29/2024

   
  I am rejecting this response because:

  I have shown leasing my damaged clothes, made them aware of how it continues to run for hours without being on and how my clothes are still damp.

  These discontinued bosh dryers that were installed in 07 & in use since 2010 are GOING BACK! Slow drying, damaging clothes, increased electric bills are those exact signs!

   

  i have also attached the first three electric bills received , theres no way for a 300KWH usage for 17 days, 989 KWH for around 30 .. then it DRASTICALLY jumps to around 1445 KWH the next month!
  

  I live ALONE, I have ALWAYS been cautious about my electric bill as I used to work for an energy supply company . 
  

  I left a 1300 square foot unit with an average bill of $100 to over $200 for this unit after the air & water has already went out SEVERAL TIMES SINCE MOVING!

  theres no coincidence that you have these same washer dryers lined up by the trash can & in utility rooms because they are OLD! You wouldnt be replacing these things if they werent actively going bad. A Bosch agent came out & said it working which means it is on, but just because a car is moving doesnt mean that there isnt an oil leak. 
  

  common sense should tell you that there are warning signs before actually destruction , but when youre a greedy slumlord you accommodate some over others .

   

  also yes the trim and lights were fixed . In regards to the mold behind the shower tiles.. someone came Friday and did NOTHING. Two showers ( both rarely used) has cracked grout and seal which is the exact cause of mold (water being trapped). 
  

  also as someone who owns a real estate company outside of other businesses, I find it alarming that there are hundreds of residents living in outdated units that DO NOT HAVE  GFCI certified outlets  

  
  

  Business Response

  Date: 10/02/2024

  Our position remains the same that the appliance has been inspected and is functioning properly. There are various reasons why an electric bill would increase and there is no correlation between that and the appliances. For example, the higher bills were during warmer weather months so the air conditioning could have been used more. We understand that Ms. **** would prefer to have the other appliances that are being installed in the upgraded units, but again, there is no reasonable need to replace her current washer and dryer. Thank you for the opportunity to respond.   

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying customer - I paid $200 at a salon in the complex - and legally parked in the parking garage. A rogue security agent put me in imminent fear of my life when he violently knocked on my window as I was leaving the garage saying I couldnt park in the garage? Why not? Its business hours (7:54 pm on 8/27/2024) and I am leaving a business after being legally parked in a garage you designed for that. Im not alleging discrimination because I dont know this mans heart - but as a person of color - I find it incredibly weird a rogue and corrupt security guard would tell paying customers who are totally well behaved and sober and well dressed they cant park in a parking spot that is designated as a legal parking spot. That is beyond weird. He may have been seeking to provoke a violent confrontation. I dont know. I do know because of this guards unprovoked and bizarre misbehavior, I was in imminent fear of my life and very close to calling CMPD. Who in their right minds thinks its okay to violently bang on windows of customers cars as they are leaving businesses after patronizing them?

  Business Response

  Date: 09/03/2024

  Thank you for bringing this incident to our attention. This behavior does not align with the expectations of our employees and will be addressed. We apologize for any discomfort and stress this incident may have caused. 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is fully satisfactory to me with no caveats.  This is the best response I could have expected.

  Those who patronize businesses during business hours, and are legally parked, and are totally sober and otherwise well-behaved should never, ever feel threatened or unwelcome at the Midtown complex - especially for BIPOC people like me in Charlotte.  This is not *******.  This is not Charlotte.

  
  Thank you. 

  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a Unit in Townhomes at ************ Village and it was unfit for habitation the day we moved in. The kitchen sink was leaking and unusable, the master bathroom tub didn't drain and the showerhead didn't work, there were ants coming into the Unit and we kept finding roaches. Further, the Unit did not have a carbon monoxide detector on the second floor, in violation of North Carolina state law. Each day we lived in the Unit we continued to find new problems. The dishwasher rack broke almost immediately, there were ***** droppings in a kitchen cabinet, and the A/C filters were absolutely filthy. We notified management of all of these issues and requested a carbon monoxide detector pursuant to state law. We were told a plumber would be needed to fix the sink. Four days later, one of the property maintenance **** finally fixed it with putty, which began to peel off again within a few days. We were told by a company ***resentative that despite state law, no carbon monoxide detector was needed for the second floor. Then we were told by another employee that detectors had been order and would be installed. A week later, a maintenance *** came to our door to tell us he did not have any carbon monoxide detectors and could not install one.Pest control did not come to our Unit until almost a week after we ***orted ants and roaches, and even after treatment we continued to see bugs. The company never notified us that our Unit was not ready to move into because of the significant ***airs it still required. Instead, they charged us above-market rent to live in the Unit while they continued to make ***airs.We reached out to the company to resolve the problems and were told that a lease termination agreement had been recommended. We moved out of the Unit and, eleven days later, were notified that the Company would continue to charge us rent.

  Business Response

  Date: 09/04/2024

  This is a response to the BBB by Northwood Ravin (NWR), the property manager of the apartment community where ************** resides.
  
  ************** spoke with a representative at the apartment community to discuss this complaint. It is my understanding that the conversation addressed Ms. ****** concerns, and that this issue has been resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the resident of ***** Holly crest lane ********************************************************** for about 7 years. In **** I had unexpected life events beyond my control and I had to move out. 1. There was a guy working in the corner office, the others called him ****, I don't know his real name because he never introduced himself and didn't have a badge. I was sent to him by *****. I asked **** if he can do smth to help me out in this situation since I have been living there for so long and paid my bills in time and he told me that he would contact headquaters. I was waiting and waiting, later I would find out that you always have to wait and remind them because no one ever calls or writes back. Later I visited him in his corner office, he started to look at the screen and moving mouse cursor like he is doing smth (despite I was looking at the same screen) and told me that I need to pay two rents. The amount approximately $2600 for **** and July. Let's remember that amount.The question is WHY he made me wait all this time if he didn't even contact anyone to help me and he makes the decisions himself? Despite all of that I agreed and paid for **** and he told me July rent left.2. In July ***** tells me that I need to pay additional $500 fee which he cannot explain. Keep in mind that this conversation is going on for two months already!So you can see the invoice attached.One week they tell me that this is pro rated amount, another that it a mistake with IT department and it goes on and on. I don't even have enough letters here in this portal to itemize all counts of lies. You can see the final invoice attached. It took them one month to create final statement. They do not answer direct questions and use different tactics to mislead you. I have to start the same conversation with ***** all over again about the same topic and he acts like he see or hear me for the first time.***** feels pleasure from emotionally torturing people! Now he threatens that he will send me to collections.

  Business Response

  Date: 08/05/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where **************** resides.
  
  **************** met and spoke with a representative at NWRs corporate office to discuss his complaint and his request that his Final Account Statement be revised. It is my understanding that this meeting and communication addressed ****************** concerns, and that this issue has been resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  Thank a lot BBB and God bless all of the people working there. Yes we resolved the issue while the complaint was processing. Thanks for the support. I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 
  
  Thank you. 
  

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment at Solstice Apartments on 5/17/2024. At the time, there was a lease special if you were to move in on or before 5/17/2024 you will receive a $1500 **** gift card upon residing in the unit after 30 days. I was advised my by leasing personnel that I should expect to receive the gift card by 6/20/24. Now they are stating they are unsure when it will arrive. This is a huge inconvenience as one of the reasons of me moving to Solstice Apartments was because of this special. The promotion is falsified. Upon advertisement it stated You will receive $1500 to move *special conditions may apply please contact leasing agent. Once contacted, you are advised you will receive it after 30 days of living in home. It does not state nor are you informed there will be additional days due to shipment of the promotion.

  Business Response

  Date: 07/01/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where ************** resides.
  
  NWR apologizes for any delay in ************** receiving her gift card. It is my understanding that the gift cards were delivered, and it is our position that this issue has been addressed and is resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint.