We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Records

Allswell Records

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ************ shipped out my order wrong- placed on May 3, 2024 and shipped on May 6, 2024 (tracking number **********************). I ordered the Highways and Low Days Shirt/CD bundle. My package only included a Large T-shirt when I ordered an XL and no CDs. I also ordered a ****************** Edition Signed CD which was not in my package. My order is #****. I reached out to several different email addresses since there isnt one listed on my packing slip: ********************************* *********************************** and ******************************** on May 8-16, 2024. I sent many emails with no response so I reached out to AllsWell Records on instagram and on ******** with no response and they blocked my messages siting spam. Money has been taken on your end and I have no products and NO response from anyone at AllsWell Records. I need to hear from someone and get a refund or my items I ordered. This is no way to run a business. I have been working to get this resolved since May 1, 2024. My email is ************************* My Order#**** The items I ordered are:Highways and Low Days Shirt/CD bundle in XL A Signed Paper Cuts CD Limited Edition Ive done everything on my end to fix this problem. ****

    Business Response

    Date: 07/19/2024

    Hey there!  So sorry for the confusion - we ship this stuff all ourselves and the shirts come from somewhere else - sometimes our system gets a bit confused since it's about four or five different programs that are all supposed to speak to each other but sometimes if the shirt goes out fast in those bundle orders it will mark the order as complete already - doesn't happen often and I usually catch it but we'll refund your order!  

    Customer Answer

    Date: 07/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

     

    I received an email from all is well this evening stating they are issuing a full refund and sending out the merchandise 

     

    Thank you 

     

    **** S 


Allswell Records is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.