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Business Profile

Restaurants

Firebirds Wood Fired Grill

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Firebirds Wood Fired Grill's headquarters and its corporate-owned locations. To view all corporate locations, see

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Firebirds Wood Fired Grill has 27 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The restaurant in ************** charged my Amex gift cards fraudulently. I attempted to resolve with the local management with no resolve. Without any proof of purchase my the restaurant has yet to resolve the pre paid cards being redeemed for $200 from January 2024.

      Business Response

      Date: 06/25/2024

      The ** of Operations has attempted to reach the guest via email and phone and has not gotten a response to be able to discuss this issue at this time.

      Customer Answer

      Date: 06/26/2024

       
      I am rejecting this response because:
        Who was the person that emailed me? I also do not even have a voicemail validating that an attempt as made to contact me in the event a call was missed. What is the contact information for the person that claimed they reached me with no evidence of a phone call or trace of an email?

      Business Response

      Date: 07/03/2024

      Our apologies that you were not able to connect with our VP of Operations.  He will be reaching out to you again after the July 4th holiday. Thank you.

      Customer Answer

      Date: 07/04/2024

       
      I am rejecting this response because:
      So there is no proof that I was contacted. I need this resolved asap. I have been more than patient with this business and this is ridiculous.

      Business Response

      Date: 07/11/2024

      ****************, VP of Operations, has reached out to Ms * again by email and is waiting a response to discuss her concerns.

      Thank you

    • Initial Complaint

      Date:02/12/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You false advertise the Steak,Burger, and Rib Pack. You site shows butcher shoppe package 4 burgers 2 steaks and 2 Ribs on the photo *****. While your wording says This butcher pack includes the following *uncooked* items: (2) 7oz Center Cut Sirloin (2) Half Pound Burgers with Brioche Buns (2) Cooked 1/2 Racks of Ribs with BBQ Sauce Firebirds' Signature Steak Seasoning. Total conflicting misinformation. Once I reentered I was told my receipt was two ribs and two steaks clearly more was supposed to be in the package. I was still presented with two burger. I show the individual the picture after and I still received two burgers out of a $130 order. This is clearly false advertising as well as I called and spoke to someone about the matter yesterday and the error still was made! Worst experience traveling through making a purchase the upmost worst to go experience! Yes I do have pictures of my calls and it was the first butcher shoppe purchase.

      Business Response

      Date: 02/13/2024

      Regional Manager **************** has reached out to the guest directly to resolve the issue.  He has left a message for a return call.  Thank you! 
    • Initial Complaint

      Date:11/03/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 19, 2022, my wife and I went for lunch at the Firebirds Wood Fired Grill for lunch. I had a Filet Mignon Steak and the wife had a lunch meal. We paid for the meal with a fifty-dollar gift card and cash.In the booth (by the kitchen) next to us was a six-year-old and an eight-year-old jumping up and down on the coach for a very long time. No staff person stopped them from making this noise. Because of this we could not eat our lunch and we left most of the food.When I home I called Firebirds and talked with a manager. He took my name and address and stated that he would send me a gift card for my problem. I waited three weeks and still havent received anything.Today, 11-1-2022, I called Firebird and talked with a different manager. He stated that they have a company policy and they prepare a form for every complaint. He stated that the other manager did not fill out this form and that they have no compliant on file. He would do nothing for me. What a nice cover up?I informed him that we were having friends from Toledo this weekend and was going out for dinner. I informed him that we would spend $500.00 or more but not at the Firebird. He acted like he didnt care. Keep up the great work. It will be a very long time before we come back to Firebird.

      Business Response

      Date: 11/06/2022

      We have contacted the guest and resolved the issue to his satisfaction. 
    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My husband and I went to the location in **********, ******* yesterday evening. Upon entering the facility, we waited almost 15 minutes to be seated while the hostess was answering the phone. When we were finally seated, we looked around and noticed it was 98% empty. I asked for the Manager. ******, the Manager came to our table and I proceeded to tell him about the long wait. Instead of apologizing for what happened, he gave us EXCUSES of why it happened. As I explained to him, I'm a businesswoman, and there's no excuse why we wait to wait so long and the restaurant is just about empty. I felt this was very unprofessional. He then inquired about my line of work, which was inappropriate since we aren't friends or colleagues. The final straw was, he then asked where my husband was? How unprofessional! A female by the name of ****** was our waitress. In the beginning she was fine, however, due to several requests: needing more bread, the drinks were terrible, etc, she became very rude! I had a coupon for 10% off and gave it to ******* her response was "I will tell the Manager, and you needed to make a reservation". I told her a reservation was made earlier in the day. She came back with the bill and the discount was taken. Once again, unprofessional behavior! VERY DISSATIFIED!I was told by the bar manager to contact **** today, however, I felt it was more appropriate to let the corporate office know what transpired.I've been to other locations, this was the WORST experience! What a TERRIBLE date night! Thank you,******************************

      Business Response

      Date: 10/24/2022

      We have reached out to ****************** to discuss her concerns and have resolved the matter with her directly.
    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to firebirds ************** I ordered a salad add shrimp They messed up my order and I had to drive 24 miles for them to fix it Furthermore I went back and they gave me a salad that wasn't prepared correctly. I asked them to send me a giftcard and refund me my 30$

      Business Response

      Date: 09/19/2022

      ************** also reached out to Firebirds directly and we have resolved his concern.

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