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Business Profile

Resume Services

Top Resume Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over $400 on a cover letter and resume I had it redone twice. It is the worst resume I have seen I asked for it to be redone the girl was rude it was a horrible experience I have had companies and professional look at it and say how poorly it was done! I want my money back! Ive been calling and calling and calling and emailing demanding a refund no one is getting back to me

    Business Response

    Date: 09/17/2024

    Our Senior Editing Team completely reviewed the completed resume and found it meet and exceeded all resume writing standards. 

  • Initial Complaint

    Date:08/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $199.00 pm July *******. Was told it would take $50 in processing fees/

    Business Response

    Date: 08/13/2024

    Kindly advise this person to copy their review and submit a complaint against the correct company they did business with. This client most likely went through a company called Top Resume which we have no affiliation with. We are Top Resume Experts located here in **************. Top Resume is a very poor online resume writing factory. We have no connection, partnership, or affiliation with TopResume.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ## Top Resume Experts Complaint Dear BBB,I am writing to formally complain about the "Top Resume Experts" company due to a highly unsatisfactory experience. On January 29, ****, I engaged their services after thorough research and positive reviews, initiating contact with ******* at 6 p.m.After a $530.37 payment, *** (*********), the designated writer, admitted her lack of expertise in my Information Technology (I.T.) field. Despite providing my resume, ***'s questions revealed her insufficient understanding, suggesting a copy-and-paste approach.Recognizing the importance of a well-crafted I.T. resume, I promptly canceled at 10:25 p.m. (EST) the same day. Top Resume Experts declined my request despite no work being initiated and is currently unresponsive.I seek BBB's assistance for a resolution and a full $530.37 refund. Enclosed are detailed events with timestamps. I request your intervention in ensuring Top Resume Experts adhere to BBB standards.Sincerely,*****,I am asking for a full refund of $530.37.Please note that this complaint is not an isolated incident. As seen in the search results, there have been other complaints about Top Resume Experts [2][4][5]. It is essential to be cautious when choosing a resume writing service and to research the company thoroughly before committing to its services.Citations:[1] ************************************************************************************************************************************************************ [2] ***************************************************************************************************************************************** [3] **********************************************************************************[4] ******************************************************************************************************************* [5] *******************************************

    Business Response

    Date: 01/29/2024

    As we have stated numerous time to this client, we are more than happy, willing, and eager to provide all services to him. After spending over 45 minutes speaking to an Account Manager, client went online and made payment. Within 1 hour, we reached out to him to schedule his interview. Client said he changed his mind because he is unemployed and does not have much money and waiting for unemployment to come in. We advised the client we would help him by waiving a $79 rush fee. Client then emailed and called us over 15 times within hours. Due to the signed contract the customer read, understood, and agreed to, there are no refunds. If we dropped the ball or made any mistakes, we would have then considered a refund. We have done nothing wrong on our end. As per the signed Contract, no refunds shall be issued.

    Customer Answer

    Date: 01/31/2024

    Hi BBB,
    Please see the attached above.

    I am rejecting this response because the information they shared with us is inaccurate and misleading.

    Following a $530.37 payment, *** (*********), the assigned writer, admitted to lacking expertise in my Information Technology (I.T.) field.

    Despite providing my resume, it became apparent through our conversation and her subsequent questions that she lacked the necessary understanding, suggesting a potential reliance on a basic copy-and-paste approach.
    After talking to their writer, *** (*********), I discovered that she is not equipped to craft an I.T. field resume due to her admitted lack of experience.

    Given the misrepresentation of services and lack of any tangible service provided, I am requesting a full refund of $530.37.

    - - - - - - - - - 000 - - - - - - - - - - 

    It appears that other consumers have also faced issues with Top Resume Experts, as highlighted by ****** from Tailored Resume.

    Upon discussing this incident with ****** from Tailored Resume (Thumbtack's Top Pro in Resume Writing) on Jan 29, ****, 8:39?PM (2 days ago),

    I learned that I am not the only one facing such issues. ****** shared that he has received 20 or more complaints about Top Resume Experts recently.

    Please feel free to to contact him.

    His email to me after the incident is attached below.

    *** <> ****** from Tailored Resume (Thumbtack's Top Pro in Resume Writing)

    Inbox

    *********************;<***************************************> Jan 29, ****, 8:39?PM (2 days ago)

    to Temel.*****

    Hi,

    I am glad to hear from you, and thanks for showing interest in my services.

    CEO, Recruitment Consultant, and Professional Resume Writer
    Tailored Resume (previously Optimized Resumes)
    He/Him/His

    E: ***************************************
    LinkedIn: **************************************
    Website: ***********************************************

    Customer Answer

    Date: 01/31/2024

    In my interaction with the Top Resume Experts company, Im trying to highlight the absence of a clear refund policy and a signed contract (not provided a contract nor signed one)
    Their website or/nor verbal communication(s) did not mention a 'no refund' policy,and no contract has been signed.

    Sincerely,

    Business Response

    Date: 01/31/2024

    Client can clearly see our Terms & Conditions page which states no refunds. Client can also email ***************************************** for a copy of his contract which we have stated to him numerous times. Again, we are more than happy, willing, and eager to provide the client with all services that he has paid for. Client must email his writer directly to schedule is interview. 

Top Resume Experts is NOT a BBB Accredited Business.

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