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Business Profile

Retail Shoes

Off Broadway Shoe Warehouse

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Off Broadway Shoe Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Off Broadway Shoe Warehouse has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchasing shoes during the holiday as a gift. The cashier applied a 20% coupon where none of the companies coupon stipulations or policies are available. Just a seemingly promotional holiday coupon. In the event of an even exchange for the same shoe, just different size. The coupon was deemed no longer available, and I was owed a balance. The cashier said this is their policy. So they apply a promotional coupon which inhibits even exchange and allows the store to then utilize its expiration to grab more cash. During the holiday season mind you. Where shoes are bought as gifts and more likely to be the wrong size or style. This is a complete money grabbing scheme with no transparency as the coupon was not given with transparency on the terms and conditions. There for a did not agree to a temporary discount and would not have agreed to applying it knowing it limits my actual value of product.

      Business Response

      Date: 01/11/2024

      We will reach out to the customer for assistance. Internal case 1036689.

      Business Response

      Date: 01/11/2024

      We will reach out to the customer for assistance. Internal case 1036689.

    • Initial Complaint

      Date:12/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their signage says BOGO but only $10 off. Wasted time looking for a pair but ended up paying for 2 pairs anyway.

      Business Response

      Date: 12/14/2022

      The items purchased are excluded from the **** 50% discount. The information is included with the price signage. Eligible ONLY as 1st pair in **** Transaction. Cannot be 50% off 2nd pair in **** Transaction.

      We apologize the customer was confused by our **** promotion. 

      Customer Answer

      Date: 12/14/2022

       
      I am rejecting this response because:

      I suggest them to recreate their signages. I went to a Rack room shop and asked for explanation how their promotion works. It was explained very well but not all customers or employees ask and just leaves the store without good experience. I am not asking for a refund as I need the shoes but this is purely misleading and needs to be corrected. 

    Off Broadway Shoe Warehouse is NOT a BBB Accredited Business.

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