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Business Profile

Roof Replacement

The Roofing Guys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roof Replacement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, 2024, I paid **** VadenBosch, of The Roofing Guys, $500 -- half of my insurance deductible because he wanted money upfront to sign me up as a client. I called him several times after that, asking when he was going to replace my roof. He said that he was working on other roofs and would get back to me soon. Weeks later, he asked how much my insurance company had given me for the repairs from the storm we had in early May 2024. I told him the amount, but told him that the amount was also to fix the ceiling and wall damage from the leak in my roof, plus some of it also had to go toward the replacement of my outside window shutters that were blown away. **** said that he would take care of all the repairs inside and outside. Being disabled, inexperienced, and naive, I paid him the full amount of the insurance money because he said that he had to buy the roof tiles. Roofers came and seemingly replaced the roof, then **** said that he was going to call my insurance company to ask for more money because he didn't measure the roof accurately and needed to buy more tiles to finish the roof. I told him that the ceiling, wall, and shutters also had to be repaired. He said that he needed more money to do all that work, and that he was going to call my insurance company. Days, weeks, and months have gone by, and this man has not returned my calls nor replied to my text messages. The address listed on his business card is bogus. There's no 'The Roofing Guys' company at the address listed on his card. He took half of my insurance deductible and the portion of the insurance money allocated to fix my ceiling, wall, and shutters. I have no idea what part of my roof was left unfinished and if rain will cause a leak somewhere inside my house. I've been scammed. He took advantage of a 63-year-old, stroke survivor, disabled woman. I don't have money to fix the work that needs to be repaired, and don't know who to turn to for help. I am of course very upset.

The Roofing Guys is NOT a BBB Accredited Business.

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