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Business Profile

Roofing Contractors

American Dream Home Remodeling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was never provided. Original agreement started May 15 no work was started after 4 months. Now the Owner *** is trying to refuse a refund and if a refund is provided. He is trying to force us to stay silent about our experience.

    Business Response

    Date: 11/05/2024

    Dear Mrs. ******************** you for your feedback. We sincerely regret that you are dissatisfied with your experience and appreciate the opportunity to address your concerns.

    Regarding your request to cancel the contract, we would like to clarify that your request was made well outside of the three-day rescission period, as outlined in our contract. After receiving your request, we consulted with our legal team to ensure that we handle the matter correctly and in accordance with the terms of the agreement. At this time, the matter is still under legal review, and our attorney is actively working on resolving the situation.

    Although we are not obligated to provide a full refund outside of the rescission period, we are committed to working with you in good faith to reach a fair resolution. We will contact you as soon as we have more information from our legal team and can proceed with the next steps.

    Thank you for your patience and understanding as we navigate this matter. We are dedicated to resolving this situation as quickly and fairly as possible.

    Sincerely,

    *** *********
    Owner 
    American Dream Home Remodeling 

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original date of service was Oct 2021. American Dream Remodeling was called to repair 1-2 shingles on my roof of my house. I got the recommendation from a neighbor. They came out and completed some work within a week. Charge was close to $250.When I arrived home from Work to see what was done, the shingle had been replaced with another shingle of different color and 2-3 sizes too small. I immediately called to try to talk to someone and was guaranteed someone would come out to look and see what the problem was. He said he would order the correct shingle and have it replaced. No one came. After subsequent texts and calls to different people with the company all promising someone would come out, no one came. It has now been over a year. I have called the main number and spoken to a lovely woman that tried to help me by making appts for them to come out. No one came. That was in late Nov 2022 and early Dec 2022. I have now been calling the main number for the past 2 1/2 weeks and it goes straight to a generic automated VM system asking to leave a message. I have left 2 messages. I know its only $250, but its the principle of the business practices they are using that are poor.I dont want them to fix it at this point, I just want my money back and for no one else to get scammed by this company.

American Dream Home Remodeling, LLC is BBB Accredited.

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