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Business Profile

Roofing Contractors

Mighty Dog Roofing of Charlotte
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mighty Dog Roofing of Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mighty Dog Roofing of Charlotte has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON FEBRUARY 24, 2024, MIGHTY ROOFING REPLACED THE **** ON A HOME THAT I AM CURRENTLY LEASING FROM THE ****** DURING THE **** THAT THE **** WAS REPLACED, I WAS OUT OF TOWN AND RETURNED SUNDAY NIGHT. ON MONDAY FEBRUARY 26, 2024, I DISCOVERED THAT MIGHTY ROOFING HAD BROKEN SEVERAL OF MY SOLAR LIGHTS AND ATTEMPTED TO HIDE WHAT THEY HAD DONE. THEY ALSO DID NOT REPLACE THE LIGHTS IN THE MANNER IN WHICH THEY WERE BEFORE. I CALLED MIGHTY ROOFING AND LEFT A MESSAGE WITH ******* AND ******. AS OF THE DATE OF THIS COMPLAINT, I HAVE YET TO RECEIVE A RESPONSE FROM THE BUSINESS.

      Business Response

      Date: 02/28/2024

      We received **************** complaint around 300 on Feb 27 at the main office via a phone call.  Our manager for North Charlotte spoke to her before close of business on the same day to understand her complaint and respond to it.  She indicated that several solar ground lights had been damaged.  We offered to replace them and ask her to send pictures at her convenience during this phone call.  As of this time (28 February), we have not received pictures or any further correspondence from ************.   I am more than happy to have this resolved at our expense and at the earliest opportunity.  Roofing is a messy job, and things happen, and we are available to work through issues quickly and easily.

      Customer Answer

      Date: 02/28/2024

       
      I am rejecting this response because:

      I like accuracy.  The business received the initial complaint on the morning of February 26, 2024 and again when I called back on February 27, 2024. As I stated previously, I spoke to 2 different people who assured me that they were going to get this matter to right individual.  I received a call from a manager later in day on February 27, 2024.  

      ************


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