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Business Profile

Roofing Contractors

Total Service Company

Reviews

Customer Review Ratings

3.4/5 stars

Average of 5 Customer Reviews

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Review Details

  • Review fromJohnny P

    Date: 06/28/2025

    1 star
    I was introduced to this company through a *************** meeting, great car salespeople. - Three months from contact to completion of my roof installation - Not very responsive to calls or text messages - Too many excuses for delayed or non-responses - Damages to my home initially denied by workers - Beware of deceptive sales pitches - Major issue when I was told my insurance premium would not be impacted because the damage was caused by a natural disaster (hail) I had my roof replaced in 2012 based on the same declaration and my insurance premium was not impacted then - With this company, on Jun 26, 2025, I learned my homeowner's premium increased by $1.2K
  • Review fromMichell P

    Date: 09/21/2024

    5 stars
    I loved the crew The team work they had was great It was like boom boom and it was done The clean up was great I found no evidence of work in my yard They did amazing work
  • Review fromRick L

    Date: 06/20/2024

    1 star
    I had scheduled a roof inspection and meeting with ******* and ******. The date and time were confirmed. I was told that I would be contacted prior to their arrival. I never received a call or text, nor did anyone show up for the inspection. I also never received a call or text afterwards apologizing.Those are huge red flags.
  • Review fromHaroldine W

    Date: 06/03/2023

    5 stars
    An excellent roofing company. Took care of the job from beginning to end. Made sure insurance company did a fair assessment of the damaged roof then had professional team to replace the roof. Thank you for a job well done. ***********************************, ************ **. 2023.
  • Review fromHAROLD F.

    Date: 10/16/2022

    5 stars
    Needed roofing done to my home and church. ****** and ******* professionally handled everything from start to finish. They felt like family from day one. *** was performed completely and in a timely manner. In the future I will use no one else. Two thumbs up ???? ????. Love you guys ????

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