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Business Profile

School Lunches

Charter 1 Foods Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Charter 1 Foods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charter 1 Foods Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of Issue with Charter1Foods:On July 9, 2024, I (** ******) requested a refund of $500 for my child ***** ******** school meals. ***** was approved for the free lunch program, so the balance in his MealManage account should have been refunded.On August 1, 2024, *** ******* from Charter1Foods responded, confirming ***** would be credited once the school provided the list of eligible students. She also mentioned a transition to ********* Apps, requiring me to set up an account ******** September 16, 2024, I followed up on the refund, and *** ******* confirmed the refund would be processed once eligibility was confirmed.On March 3, 2025, *** ******* informed me that a Zelle payment was mistakenly sent to the wrong number. She apologized and promised to send the refund within the week.On March 4, 2025, I confirmed my Zelle number as ********** for the ********* April 14, 2025, after receiving no update, I escalated the issue by sending a final request to *** ******* and copying ******** ******** the Associate Head of School. I asked for the refund to be issued within 7 business days or I would escalate the matter further.On April 17, 2025, *** ******* acknowledged the issue, stating she was working with Charter1Foods to resolve it. However, by April 21, 2025, I had still received no response from *** ******** prompting me to follow up again with *** *******.I have yet to receive the refund and feel this mishandling reflects poorly on Charter1Foods. I am now filing a complaint with the Better Business Bureau (BBB) for the delayed refund and poor service.

    Charter 1 Foods Inc is NOT a BBB Accredited Business.

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