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Business Profile

Screen Printing

Big Frog Custom T Shirts & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2024, I went in to the Big Frog Custom store to place an order for my business. I placed an order for 4 XL shirts. I needed them for May 29, 2024. I had a business event and I wanted to look professional. I called in the next day on May 25, 2024 and I paid for the total amount and requested to pick up items on May 29, 2024. I called into the store on Wednesday, May 22nd to see if my order would be ready. I was shocked when I was told that the order was put in late or shipment is going to be late. So, I was messed up having a uniform for my gig on May 29th. I was informed that I could order a lower class shirt and I would receive on time. But, I didn't want to settle when it was not for fault. Why is the customer suffering. I decided to wait it out and receive the items later. I was told the items would be in on May 31st. I waited patient and I was told that the items were in. I picked up the items but I did not check them until I got home. When I got home I realized that only two of the shirts had the correct sizes. I wanted all XL shirts. I immediately contacted the owner (***). The shirts were never worked. I explained to him the disappointed that we have suffered again one and after another. He didn't believe me. I explained that I would bring the shirts into the office to show him. I returned again to show him and he told me that he would honor the error and the shirts that was error would go to charity. When I returned home, I guess he changed his mind. I came back within 24 hours. I had to drive 1 hour and half one way to come back. I was delayed because of delay in there error in shipment now I am being rejected with damaged shirts. I just want my refund. *** emailed me explaining there is no refund at all. There business is very bad. They do not help the customer. I just want my refund.

Big Frog Custom T Shirts & More is NOT a BBB Accredited Business.

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