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Business Profile

Screen Printing

PCI Print Charlotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left an item to be engraved on November 13 2024 and have called numerous times and and the voice says they are helping othercustomers..I ride to the company within 5 minutes and they are not open. I go by there everyday and they are never open. I call and leave messages and no one ever return a phone call and most times when I call it says the mailbox is full. I have pictures of the front door of the business that shows they are always close. I want to get my item back before Christmas because it is Christmas gift.

    Business Response

    Date: 12/10/2024

    Certainly, this customer brought into our shop an item to be embroidered. Unfortunately thereafter, an emergency forced our shop to be close for about two weeks. We had no electricity or other utility functioning on the premise. As noted in the customer's complaint, even our communications were affected. 

    As soon as our emergency closure was addressed, Ms. ******** was able to get in touch with us and decided to stop by the shop to collect her piece of fabric, even though we offered to do the embroidery, still ahead of due date.

    It is frankly a surprise to know that her acceptance of our apology was not final; as she seemed okay after we sincerely explained our plight.

PCI Print Charlotte is NOT a BBB Accredited Business.

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