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Business Profile

Screen Repair

Perfect Screen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2nd, 2023 I went this business to get my iPhone screen repaired. I was quoted a price, I agreed and work began on my phone. Upon completing the job, I prepare my bank card to pay for the service. I insert my card and select credit, the store employee (who I believe also the owner) says In case you call to dispute the charge just know we have you on camera.. I was extremely insulted. He said he has been in business for three years and something like that has occurred before. Regardless of your past experiences no customer should feel as if theyre being called a thief or scammer.

    Business Response

    Date: 04/19/2023

    Hi Guary,

    We strive to continuously provide excellent customer service and hate that you left our business feeling insulted as that was never our intention. During your last visit, there were a few unsuccessful attempts to enter the card pin and as such we simply wanted to assure that you were protected as a consumer but we never intended to question you integrity. During a follow up conversation with you, we extended our sincerest apologies again, extended a generous discount on your next service and offered a refund for the transaction that occurred on April 2, 2023. We are happy that you afforded us the opportunity to openly discuss our perspective and are glad that you accepted this gesture to rectify the situation. We hope that you allow us the opportunity to earn your business again in the future and look forward to working with you the next time that your phone is in need of repairs. We send you $50 as gift from our store.

     

     

    Regards,

Perfect Screen is NOT a BBB Accredited Business.

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