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Business Profile

Security Systems Consultants

Safe Home Security Charlotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    24th feb 2025 16 channel camera wirh dvr . I gave this company 7 locations business and every store complaint abiut his service. He not owner the service and never give the system which is discuss. We want to make sure he service all our locations and not cheating with other business.

    Business Response

    Date: 06/04/2025

    This customer has everything installed that he was promised every single item he has been awarded. 

    Our distributor left out the hard drive of his unit. Initially we were unaware of this. The customer called into the office cussing and threatening employees so we elected to mail the customer a hard drive for him to install himself to ensure the safety of our employees. We instructed the customer we would not be returning to his site due to threats that he made against the owner and employees.

    ****** *******

    Safe Home Security

     

    Customer Answer

    Date: 06/04/2025

     
    I am rejecting this response because: owner of safe home comoany making story of thratening to avoid the service. Send the random hard drive without cable and company *** told us they will black listed this dealer as they have other customers complaint from safe home. We give him business in past and he did the same thing . When ever they need to service it . They start making story. We also file the comolaint to attorney genral. He can go to location *** install hard drive and service in furture within reasonable time. Our other location he went to fix the camera after one month because my other partber follow up so many time. He is very unprofessional person.

     


  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?Called them to install an entire home security system based on great reviews. Accepted their $6,000 quote without haggling. Took the owners advice to buy their top of the line system. They installed a few months ago and were great when they hadnt been paid. Now our doorbell has been out for THREE WEEKS. Without coming out said its our transformer. ****. Electrician replaced it. Still not working. Our electrician took off the faceplate and said Heres the problem. When it was installed it was shoved in so hard by the tech that the wires almost severed. Thats why it only lasted a few months then died.. Still no help from these guys. Waited all day yesterday for a technician to come. Never showed. We had to put our dog to sleep so my husband had to go do that alone because I had to wait for the tech. No show. No call. Will not come to help us. I called this morning in a not great mood but did not curse did not yell. Asked for accountability. How would yall feel? The owner told me to check my attitude then hung up on me. Theres only so long you can be subservient and beg. BEWARE IF YOU EVER NEED FOLLOW UP HELP. (Now lets see what the reply says. And no I did not curse. I am frustrated.)DO NOT EXPLAIN HERE. JUST COME FIX IT AND I WILL REMOVE THIS POOR REVIEW.I let them know I posted this review and they said they will only help us if we take down the reviews first. I have screen shots.

    Business Response

    Date: 03/17/2025

    Customer refusal

     

    The customer has refused to speak to us and refused to let us back at their home. Theres nothing else we have a company can do.

    Business Response

    Date: 03/17/2025

    This complaint is completely ludicrous. They have a doorbell transformer that was not installed by us. That is the issue. None of the equipment we installed is problematic however we have offered to replace the doorbell transformer. The customer refuses to let us.  

     

    If the customer refuses to speak to us or let us on the property, there's nothing we can do. 

     

    ****** *******

    Safe Home Security

    Charlotte President

    ************** (O)

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* (Safe Home Security Charlotte)Date of install, 2/4/2022 Total of 5 camera Amount Paid out, $2010.94 Camera's work fine for few months After that first one went down around in May 2022 I Try calling the Company no response and again No response over and over No response.The following year 1/8/2023 second Camera went down left message the same thing no response Finally got some response? I spoke with ********, It took him about a week for Mr *** to show up. I can not recall the date *************** or ************, I'm not too sure of his first name I will call him Mr **** of Safe Home Security Charlotte .Looked at Job, took 2 cameras off the house tested both, They work fine.,Mr *** said that the cabling went bad and it was about 3pm that day, He did not want to replace the cabling he said there is 2 splitters, 1 splitter can do 1 cable will work 2 camera, He said he will be back tomorrow, never did show up, One week has gone by no word, Text the office Mr ******** he said it will be 1 week before he is able to return? that was 7/6/23 on 7/13/23 no word on 7/15/23 Mr ******** text me the tech (Mr *** is trying to find the part he said the tech MR ** will call me, No word At this time I was frustrated. I text Mr ******** and ask him to give me Mr ************** or Mr ** phone number This is what Mr ******** said Mr ************** the owner brought me on is to help assist and relay messages so that he could focus on other areas of the business so I am always very reluctant to hand out his phone number . However I will clear it with him that it is OK Please understand that I am just respecting the owner's boundaries. In this case this has bin going on for sometime what about me understand me and my situation, Mr ************** and Mr *** put the job in on 2/4/22.I been trying to have Mr *** back *************** said Mr *** is out of town Installing a Job.What I think that they don't want to be bothered. They keep Putting me off giving me the run around.

    Business Response

    Date: 08/24/2023

    This account of circumstances is absolutely incorrect.

     

    We were called due to a camera not working. My head technician went to the home in question and discovered a rodent of some sort we suspect a rat chewed through the cable for the camera in question. 

    We explained the situation to the customer and told him if he wanted to pay to have us run a new line we would and it would not be an issue. He refused. 

    Customer wants camera fixed but does not want to pay to have this done. We did not sign up for a service contract with our company, so a rodent is not covered under a warranty. The camera works perfectly we tested it on another cable. The only issue that is present here is a cable being chewed in half. If client would like to pay for this repair we would be happy to assist. 

    have a wonderful day. 

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