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Business Profile

Solar Energy Contractors

RSRV Power
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract was signed on September 1, 2022. Installation was completed on October 24, 2022. the sale stated that the project qualified for the solar energy tax credit. the *** initiated an audit by may in September 2024. I am presently be told that I need the manufacturers certificate stating that the product qualifies for the tax credit. Email to the sales representative are undeliverable and calls to the company go unanswered.

    Business Response

    Date: 02/11/2025

    Hello,
    Sorry to hear you were unable to reach the representative who you were originally working with. They have not been working with the company for over a year now.
    You put in an inquiry yesterday afternoon online, and your call was returned this morning. (less than 24 hours) During this conversation today, you now understand it is nothing we did not provide you with, and nothing we are responsible for as far as being audited and what was originally told to you for tax credit purposes of eligibility potential.
    However, in order to try and help with your *** audit, I've sent you an email with your HOA approval packet that has the original manufacture spec sheets for the panels and inverter, as well as a screen shot from your monitoring system to prove your system has been up and working since 10/2022. I hope this helps with your audit and this complaint can be resolved and removed completly for not having an actual problem with RSRV, but the issue being had is with the *** auditor.

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several calls, sent emails and left several SMS messages for the company, (******************************* to be specfic) over the past month and have yet to receive any response. I am looking to have my panels inspected to ensure they are sufficient for my house as I am not seeing much benefit from them, especially in the winter months. I have been in touch with my electric supplier and was advised to have the panels inspected as it appears as though they my not be facing the right direction.

    Business Response

    Date: 06/18/2024

    Hello,

    We are sorry to hear you had questions and had a hard time getting in contact with us. As explained to you on the phone last week (the same day this complaint was filed unknowingly)- I explained that ****** no longer works for the company, our office line does not get text messages like it used to before we changed providers, and during the phone service swaps we were missing several calls thru out the 72 hour porting period. As explained on the phone as well, the panels have produced consistently over the years we checked for your monitoring- you usage has increaded by 20-30% over the years as well. You interest in purchasing a battery or more panels would not help lower your bill efficiently just for when needed during your peak winter usage, it seems like most other months its the right size production for your consumption. Some other topics and recommendations were talkd about on our call last week and it seems like you were satisfied after talking to me on the phone- so I assume this complaint was made before discussing all your concerns over the phone. Again, we're sorry there was a small time period we had phone line issues- and you were not able to get a hold of your initial representative who no longer works for the company the past 3 months... but please be sure to let us know if you need anything else in the future. the best number to call (not text) ************. Be sure to leave a voicemail if needed. Best email to contact *******************************

     

    Thanks,

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have solar panels installed from RSRV power. for past couple of months i am getting some alerts stating there is an issue with the inverter. RSRV is not answering the phone calls and responded via email that this is a grid issue not their system. however if it was grid related my neighbors on both the sides should have the same issue since they have the same system but no one is getting this alerts except me. RSRV keeps pushing back to come out and look at the issue. It's been just 2 years and i am having issue that they are not coming out to fix. i can't imagine in future if i have the issue what i will do.

    Business Response

    Date: 04/11/2024

    Hello,

    When we were first told about the alert received we did have an installer go out and check the system for the grid voltage alert and follow the recommended manufacture troubleshooting guide. Making sure the settings on the inverter for location was correct, wire sizing and distance correct, and all readings checked. The alerts specifically say "GRID" under category. The few that say equipment, are inverter production error detected, but no error code or sign of the system not producing to keep the error active. Often times this can happen when the grid gets an abnormal spike of electricity and an alert is automated, and then clears itself out if it isn't continuous. As for the inverter production alert, this can be caused on days with minimal production (such as rainy days with limited sun to produce power. We are aware of the alerts, but unless they don't clear themselves, as they have been, and there is no error code associated with an alert that last more than 72 hours... we are not able to process any warranty claims with the manufacture. 

    The system shows it has been producing power as expected the entire time, and non loss of generation due to the alerts which have all resolved themselves according to the solar monitoring app. 

    If there is alert in the future with an "equipment" error, that does not resolve itself on the monitoring portal within ************************************** production from inverter is off- we are happy to come out once again and proceed with a warranty claim- however, there is no valid warranty claim currently active on the account just because the system alerts you there was irregularity detected from the grid.

     

    Thank you,

    Customer Answer

    Date: 04/11/2024

     
    I am rejecting this response because:
    The same response i am getting again and again not getting the issue resolved. i found out that there was another customer in other community had inverter replaced.

    again if this was grid issue i should not be the only one getting the alerts and not my neighbors with same system. i strongly believe that i have faulty system installed and my complains are being ignored. The grid cannot be operating abnormally for four+ months and causing issue to only one inverter. this also can lead to larger issue in future. i am sure if this not being taken care of now, in future also i will face the same issue with installer. 

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