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State Government

NCDOT: Division of Motor Vehicles

This business is NOT BBB Accredited.

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1

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  • Lakisha C.

    Date: 10/03/2024

    On 10/2/24 I visited the ***** @201 ******** i. *********. We arrived at 1249pm and were turned away. Upon arrival I scanned the barcode at the front door and promptly received the following text: *****: This queuing service is not available until the noon walk-in period. Msg/Data rates may apply. -Reply STOP to opt-out We went inside and got online to check in anyway and could hear the receptionist turning people away. When it was our turn I advised her that my sister and her daughter were new to ** both had special needs and needed NC IDs. We were told that we needed to come back in the morning between 7am and 1030 because thats when we can accommodate those people. Confused, I asked for clarification and she said that she didnt want them to wait in the lobby so I needed to get there early with them I advised her that it was not easy getting out the house with 2 disabled people and to get there that early would be difficult. I asked again if we could wait to be seen since we were already there and she refused to even check our paperwork or offer any assistance. So we left there thinking this couldnt be right and we to the *** on executive drive 30 minutes away. We got there at about 130pm and were immediately given a similar Spiel by *** ******** who abrasively let me know that they were not helping those people right now and she would give me a walk in ticket for another day. So we were turned away at 2 different ***** locations in the middle of the day, both citing that they tell seniors and disabled people to come in during designated earlyhours only. How is this not discrimination? Is this official *** policy or some rogue offices?

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