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Business Profile

Tanning Salons

Palm Beach Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Palm Beach Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palm Beach Tan has 20 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/3/2024 Palm Beach Tan deducted $***** out of my checking account when I had already called by the 27th that I was now unemployed and wished to downgrade to the $45 package. However Palm Beach tan charged me the ***** anyway and said I was ONE day late of their deadline to draft the account. The lady I spoke with for the Charlotte ***** ********, was very RUDE and had ZERO compassion that I was unemployed and I tried to explain that the ***** could actually buy me groceries that I am in desperate need of and going towards a state of destitution as well as getting evicted from my apartment. I believe that Palm Beach tan should reverse these charges and refund them to me. I have been a loyal customer to ********************** and plan to go back there when I am back on my feet. They have clearly shown no heart and no compassion. Please contact them to deal with this accordingly.

      Business Response

      Date: 09/11/2024

      I have attached to this response the *** agreements that were signed in February when starting the Diamond membership and in August for the downgrade to Gold of the membership. Both *** agreements state that changes to membership/billing must be made by the 25th of the month to take effect for the next month's billing on the 1st. The new *** agreement states that the new rates would start on 10/01/24. Additionally, services for the higher-level membership have been used twice this month. 

    Palm Beach Tan is NOT a BBB Accredited Business.

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