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Business Profile

Telecommunications

VEA Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for VEA Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

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VEA Connect has 2 locations, listed below.

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    • VEA Connect

      5960 Fairview Rd Ste 300 Charlotte, NC 28210-0202

    • VEA Connect

      1525 Brooksland Pl Waxhaw, NC 28173-0275

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 18, 2025 fiber optic install company damaged my yard with unauthorized heavy equipment on my property. Reported to supervisor who couldn't care less.

      Business Response

      Date: 06/24/2025

      Good day,

      Thank you for bringing the matter to our attention. 

      if you could please provide some pictures of the alleged damage I will gladly look into the matter for you. 

      Our teams are on site as a subcontractor for a developer in the are installing Fibre Optic cables, and is authorised to work in the St Pete area and all ROW's, all residents have been advised of the work that is occurring or has occurred by means of door tags attached/delivered to each property well in advance of the work being undertaken. Where lawns etc are disrupted/dug up, new sod will be placed. The nature of the work is unfortunately a bit disruptive but conditions will return to original conditions in time (the heavy rains albeit great, have not helped with soft soil conditions) 

      Hopefully the improved fibre network and resulting improved internet experience in the near future will be of good value. 

      if you have any questions or queries please feel free to reach out, one of my project managers will come past the property today to review conditions and report back to me as well (6/24/25)

      Regards,

      Cornelius Wessels

    VEA Connect is NOT a BBB Accredited Business.

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