Business Profile

Telephones

ACN

Headquarters

Complaints

This profile includes complaints for ACN's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of ********************** for over 5 years.(home phone services) My service started at ***** per month.Over the years it has increased. This year services jumped to 40. 26. I decided to seek a different provider. On Feb 14, 2024 I signed a contract with Vonage. I contacted ACN to discontinue service. And the nightmare begins! ACN would not release my number to Vonage after several emails, phone calls etc. there was always a different excuse. On Feb 20th ACN sent an email Port out Still Vonage could not access service On Feb 28th ACN sent an email requesting Vonage contact them ****** continued to pursue but still no release.On March 2 Vonage attempted again to port out the number still no success.On March 9 after calls to ACN and Vonage still no release.Finally on March 19 I cancelled Vonage (for no services rendered)I called ******* and ordered phone service I again called ACN for the release of my number March 28 still no release On April 1 ******* has tried to contact ACN still no release. Ive tried again to contact ACN NO ANSWER ON HOLD FOR 2 hours.ACN continues to bill me, for March, now April I have not used thier service since Feb 14 Yet they continue to hold my number hostage if you will and collect payment.I have been with out a home phone since Feb 14.I really dont know what to do!
Business Response
Date: 04/15/2024
ACN has received and reviewed the Customers complaint and responds accordingly:

ACN reviewed the Customers account and confirmed that as of April 2, 2024, the phone number was ported over to ******** The Customers account is no longer active with Flash Services. ACN communicated this information to the Customer via email.
Customer Answer
Date: 04/16/2024

I am rejecting this response because:
ACN has charged me for the month of March and April. Although I have not used their service since Feb 12th with a port out Feb 20.
they would not release my phone with requests from ******************** They released my phone once I filed a complaint. Still the April charge should be refunded, as of today it has not.
Business Response
Date: 04/19/2024
ACN has reviewed the rebuttal and responds accordingly:

ACN reviewed the Customers account and confirmed that as of April 2, 2024, the phone number was ported over to ******** The Customers account is no longer active with Flash Services. Since ACN received confirmation from ******* on April 2, 2024 of the successful port, ACN will refund the April invoice. This will auto generate on May 1 2024. You will receive a final invoice after May 1 with the refund amount. If you have any further questions, feel free to contact us directly.
Customer Answer
Date: 06/03/2024
I am rejecting this response because:
I contacted BBB in March regarding ACN they would not release my phone service to Vonage, then ******** As soon as BBB contacted ACN. They were quick to release my phone. I have not used their service since Feb. 20 2024. Yet they continue to bill me. ***** monthly March, April, May and now June. This totals ******. I am paying ******* for this service as well. I have tried to contact ACN with no success, no phone answer as well as no internet assistant. I have called my credit card co. To stop payment, but must go into a dispute. To say the least this is beyond a nightmare! I really need assistance as Ive run out of options. Thank u
Business Response
Date: 06/11/2024
ACN has reviewed the Customers rebuttal and responds accordingly:

ACN does not find any record of charging the Customer $160 from March 2024. We have attached the billing history that shows that the balance on the account is $0.00. The last service charge was in April 2 2024, in the amount of $39.93, which was the last day that ACN provided service to the Customer. If the Customer is adamant that ********************** continues to charge the account, we request that the Customer provide us with a copy of his statements that show the charges reflected so that ACN can further look in to the matter. This can be provided via this channel or sent to *****************************************.
Customer Answer
Date: 06/11/2024

I am rejecting this response because:
As the photo shows my account was charged March April and ***
the account was closed on Feb 20. The charges for March April and *** are over charges for a closed account.
Business Response
Date: 06/18/2024
ACN has reviewed the Customers rebuttal and responds accordingly:

ACN received confirmation from the Customer's new provider that the telephone number in question was removed from ACN's network (ported) on April 2, 2024. However, it is possible that the new provider delayed in backdating the information to us. As a courtesy, ACN has agreed to refund the Customer for the months of March-May. The total refund amount is $80.86. This will be reflected on the Customer's card ending in 1106. We ask that the Customer to please allow 14 business days to see this reflected on their account.
Initial Complaint
Date:03/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company charge you $***** late fee for everyday until your bill is paid. What saying is ******* you are late paying your bill they add ***** dollars. Example if your bill is $65.00 if it is 4 days late you pay $105.00. And you are disconnected immediately,
Business Response
Date: 03/21/2024
ACN has received and reviewed the complaint and responds accordingly:

The process outlined by the Customer in not accurate. ********************** has a process in place for late payments. The process indicates that if the payment fails on the first attempt there is a $5 late fee added to the balance, along with the Customer losing their $5 autopay credit. ********************** will then attempt the payment again after 2 days, again on the 3rd day. At that time, if the payment fails, the account is suspended and a $20 reactivation fee is added to the balance.

For this Customer, the 1st payment attempt was February 22, 2024 which declined, therefore, we tried again on 2/24 (declined). The last payment attempt was on 2/26 and the card declined and the line was suspended.
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 10 year Team National account in 2021. Then ********************** purchased Team National with the notice that the rewards services would still be offered. As of December they have canceled the rewards program leaving me with no way to earn and rewards/money like I was promised from both companies. This is not good business nor is it right because all of the Team National members have been mislead by ACN. There needs to be a replacement for the perks since these were promised. If I have no way to earn money back/perks, ACN is being fraudulent.
Business Response
Date: 01/17/2024
ACN has reviewed the consumers complaint and responds accordingly:
On November 3, 2023, ACN communicated to members that perks would be discontinuing and apologized for any inconvenience. Members can become an IBO if desired, however, since Team National ceased operations in Jan 2022 the refund that the Customer is requesting would not be possible as it would need to be issued by Team National and they are no longer operational.
Customer Answer
Date: 01/17/2024

I am rejecting this response because: becoming an IBO requires further payment from me on a monthly basis. I was offered this option when your company purchased Team National and rejected it because of the fees. I was an IBO with Team National and was not charged any extra fees after my initial sign up. The whole purpose of the ACN perks was to earn rebates from purchases of gift cards/furniture etc. I do not see how offering a service in which I would have to make monthly payments is an acceptable replacement. Regarding the notice I was given, it had no consideration to what I wanted or what I had purchased. It was what was better for your company not what was best for the consumers. Your company took away the one thing that all of the non IBOs could use and offered no replacement leaving all of the consumers empty handed.
Initial Complaint
Date:12/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is part of an already filed complaint #******** with Altima Telecom.Again, I was originally with ACN flash services for internet. My account was acquired by Altima telecom on Oct 2nd 2023 (or so) and I was told I would be officially transferred to Altima on November 27th 2023. As explained in #******** the transfer never happened. ****** is now saying they have to wait on full migration from ACN to even cancel my account. As such, I then contacted ACN flash services. They state that my account has already been fully migrated and I have to contact ******. But that is not true as they are still occupying my cable line preventing me from getting internet. Even so, the ACN representatives refuse to listen or transfer me to someone who might be able to help. They just tell me its closed on our end so contact ******. ACN has now finally said they will also contact ****** to disconnect the line. But they will not take an responsibility. But regardless, Im stuck without any internet forever apparent as neither Altima nor ACN will take responsibility for the failed migration. I just want them to cancel my account and get off my cable line so I can get new service. My new provider cannot activate my account until they are off my cable line.At this point I cant help but feel this is illegal, as they are both preventing me from doing business with another company.
Business Response
Date: 12/29/2023
Please see ACN's response attached.
Customer Answer
Date: 01/02/2024

I am rejecting this response because:
Both ACN and Altima are blaming each other for the problem. I call Altima and they inform me that ACN never completed the migration of the account on the actual cable line. Then I call ACN and ACN denies they are at fault and tells me to to contact *******
The response given by ACN is simply a deflection and not taking any responsibility or demonstrating any willingness to help. They have given that form response to me even after I have explained to them that ****** has said ACN is the problem.
Both ACN and Altima need to contact the upstream provider company **** and inform them that my account has been cancelled.

Business Response
Date: 01/09/2024
ACN has reviewed the complainants rebuttal and responds accordingly:
ACN contacted Altima via telephone on Jan 9, **** to confirm the status of the Customers account. ****** confirmed to ACN that they sent the request for cancellation on December 21, 2023 but that **** (the service provider) completed the cancellation on December 25, 2023 due to a backlog on their end. ****** confirmed that the Customers account is no longer billing which means that they are no longer providing service and the Customers new provider should be able to go in and install. At this time, ACN no longer has functionality over the service or the account, therefore, we encourage the Customer to contact their new provider to install the service.
Customer Answer
Date: 01/10/2024

I am rejecting this response because:

They never did in the end. ACN would not take responsibility.

I was able to get new service with **** in the end as they own the lines

Sent from my iPhone
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has now acquired Team National. I purchased a lifetime membership through Team National and now they no longer exist. I entered into a contract with them, NOT ACN and I do not wish to use any of ACNS services. Someone should take responsibility here and refund the Team National customers that do not want to use ACN.
Business Response
Date: 11/22/2023
ACN has reviewed the Customers complaint and responds accordingly:

ACN acquired Team National in 2021 and provided notice to its members and customers about the acquisition. Team National advised that all members would continue to benefit from their savings through ACN Perks. Members are able to access their savings portal with their Team National membership login. The refund the Customer is requesting would not be possible as it would need to be issued by Team National and they ceased operations in Jan 2022.
Customer Answer
Date: 11/22/2023

I am rejecting this response because:
I was NOT notified and I do not wish to do business with this company.
Initial Complaint
Date:10/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was led to believe working with ACN to sell their products was going to work out perfectly with my schedule and plans, well then they charged me $325 for my IBO, not only that! I cant actually sell and make money without becoming customer qualified. Would you like to know how they would like me to do that? By purchasing all their products (which my supervisor/coach is pushing) which is all over $1000 a monthNo one is helping me when I ask questions, I was locked out of my own website two over two weeks. Support was no help. *** asked so many questions to have them ignored.So to me this is all a huge scam. Please I want my $325.00 back and wash my hands of it.
Business Response
Date: 10/19/2023
Please see the attached document for ACN's response.
Initial Complaint
Date:08/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for ACN // ********************* on June 7th. IBO #******** .I immediately got a full time job. I reached out to "Support" about two weeks after I signed up to get my money back. No response. Tried several times. Disputed the charge with my bank. Crickets...bank validated the charge because I made the charge. No response. FINALLY at the end of July 28th someone got back to me AFTER they charged me another $324 "accidentally" over drafting my bank account causing several bills not to clear. It was refunded and I asked about my initial $324 and got several canned responses saying the accidental charge would be refunded. Not addressing the problem of the position resignation. Finally someone got back to me and said it was past the 30 day window. I am angry. I want the $324 back plus the three overdraft charges of $105 and the late fees from the bills not getting paid of $40.$469 and I want it expedited none of this **** days WAIT,
Business Response
Date: 08/18/2023
Please see ACN's response attached.
Thank you for the opportunity to assist in this matter.
Customer Answer
Date: 08/21/2023

I am rejecting this response because: I received the refund for the OVER BILLING ERROR! I need the refund for my IBO account that I never used and keep trying to cancel to only get THIS RESPONCE!

Business Response
Date: 08/25/2023
Review attached response
Business Response
Date: 08/25/2023
Review attached response
Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/23/22: Day one. $324 was paid for a membership with ACN to sell service packages before I could really do my homework as to what the company was and how its members were making money. Should have been a red flag. I tried several times to understand the money end of it. I asked ***************, one of the chapter heads, and ***************************, the (goatee) guy who was supposed to be in charge of members in my area *****. They both kept diverting away from what should have been an easy answer to exactly what and how people were making money. I was told by *************** to basically handle the initial greetings and then hand it over to them to take over. This did not sit well for me because ALL of the contacts would have been everyone in the personal phone log. Two red flags. I continued to press **** on my questions, which I felt were legitimate and he began to get condescending. A red flag. I ask questions so I can understand things. I just paid $324 and I was justified in doing so. After that wasted conference of a 3-way call, I called the ACN's main office and cancelled my membership immediately that same day. They refunded my money and promised an email ***** hours later. The email confirmation of cancelation never came. Of course it was around the holidays. Nothing else was deducted until 7/31/23, like 8 months later. I ha e 2 jobs but this is still the worst time of year for something like this to happen. I never made a single dollar from them. They never called, never texted, never emailed, never messaged me in anyway at any time since November. I tried calling the number attached to the transaction and that was a deadend. It is beyond frustrating. Now, I am in the process of trying to get a new debit card.
Business Response
Date: 08/11/2023
Please see ACN's response attached.
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with ACN last Aug. I could never find a number or a way to cancel my monthly subscription of ******************************** January of 2023 in order to be dropped. They just took 224 dollars out of my checking account (Aug ******* renew the subscription?? I want a refund immediately. I can't even login to my account and reset my password, because it never sends me a password reset email. Beware!! If you want to cancel this service, you will need to just close out your checking account to finally be rid of them. Please refund my money asap!
Business Response
Date: 08/04/2023
Please see ACN's response attached.
Initial Complaint
Date:07/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have internet with flash services powered by acn and currently haven't had service since July 7 2023 but they are charging and will charge me but they haven't fix the issue and probably will take about 3 more weeks but I'm being charged for service on July 25. I get told to just wait while the issue is fixed. I have to call for updates however I have missed on important meetings because of miss information from them on a date the service will be back. I have expressed concern about being charged for a service am not receiving and they said they have to charge me because they can't stop the payment. But they can stop service? Why am I getting charged for something am not receiving? Payment should stop until service is restored.
Business Response
Date: 07/25/2023
Please see ACN's response attached.

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