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Business Profile

Title Agent

Boston National Title

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2024 - Closed on refinance of home including funds paid to title company, Boston National Title, to be dispersed to the Mecklenburg County Tax Collector 12/7/2024 - Received notice from ****************** that taxes were unpaid 12/7/2024 - Reached out to Boston National Title via email, no response 12/9/2024 - Reached out to Boston National Title via phone and spoke to ***** ******. They claim check was mailed on/around 10/30 but it was sent to the wrong address and returned. A new check was sent to the correct address on 11/28 (a federal holiday) and was showing as uncashed. They stopped payment on 12/9/2024 and issued a new check. Said check was originating in ****************** to be sent to ******************. 12/9/2024 - *************** (the lender) reached out to Boston National Title by email, no response 12/13/2024 - Property taxes still show as unpaid. Reached out to Boston National Title by email, phone and *************** reached out, no response. 12/13/2024-12/16/2024 - Reached out by email and phone to over a dozen Boston National Title employees. None provided a response. Over $8300 remains in their possession nearly 50 days after closing on the transaction. I am unable to speak to anyone directly. Interest will begin accruing on the taxes in a couple weeks if they remain unpaid.

    Business Response

    Date: 12/17/2024

    Good Morning 

    We did receive the call from the consumer. We escalated the issue and resolved the issue 12/16/20204. Taxes were paid and proof of payment provided to the consumer. I followed up with the consumer this morning 12/17/2024 and verified the issue was resolved.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to post my money 36K into my bank account as promised on delivery date.

    Business Response

    Date: 12/18/2024

    We did review the file and verified that the monies in fact were wired to the correct account and we verified they were received. We do not see that any further action is needed reference the timely receipt of funds that were due and paid on 12/16/2024

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Boston National Title is NOT a BBB Accredited Business.

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