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Business Profile

Tobacco Store

Buddha's Bazaar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

This profile includes complaints for Buddha's Bazaar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buddha's Bazaar has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/19/24, the business has said after the fact that we should try the product before leaving the property. I have heard different versions of their return policy. How can you try a product like they sell and return to work or even drive??? I received a defective product that has no power and looks to have leaked. There should be exceptions to all rules.

      Business Response

      Date: 02/14/2024

      This customer made a purchase at a different location than the one that is listed in this complaint - our ****** Trial location. The customer was made aware that the type of product she purchased needed to be tested prior to her leaving to ensure that the device turned on and was working - something she admits to not doing. If there was an issue, it would have been dealt with then, but the customer's refusal to do that means that at any time after she left the store, she could have caused the issues with the device. This is also an industry standard return policy for smoke shops and vape shops for disposable hardware. Once those products leave the premises, we do not take them back. We are not a manufacturer, and we do not warranty other companies' products. This is stated in various places in-store via signage, and is also printed on every receipt, all with the same verbiage. Testing a disposable product does not require consuming it - it is merely ensuring that the device turns on and air can be blown through the base of the device to ensure that vapor comes out the other end, something that none of our other customers have an issue with doing. We deal with these products in the 1000's every week and issues, when they do occur, are caught early and the device is exchanged with **********. The fact that she states that there should be exceptions to all rules should tell you all that you need to know about the situation. She made a purchase, didn't want to test it, clearly doesn't know how to use it, and now has buyer's remorse - not an acceptable reason for our business to process a return.

    Buddha's Bazaar is NOT a BBB Accredited Business.

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