We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Charlotte Towing & Recovery
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Omer K

    Date: 03/02/2025

    I am filing a formal complaint against Charlotte Towing and Recovery for unfair business practices regarding an exorbitant booting fee and unjustified credit card surcharge.On 3/2/2025, my truck was booted by Charlotte Towing and Recovery without adequate signage or warning. I was charged a $1,500 fee to have the boot removed. The amount charged is excessive and well beyond what should be legally allowed for a booting fee in Charlotte, ***** make matters worse, Charlotte Towing Recovery imposed an additional 20% credit card processing fee. This surcharge is not only unethical but also potentially illegal, as credit card processing fees typically do not exceed 3-4%. This practice appears to be predatory and an attempt to exploit individuals who are left with no choice but to pay.I attempted to reach out to the company for clarification, but I received no satisfactory response or explanation. This kind of behavior is deeply concerning, and I am asking for your help in investigating this matter and ensuring that this company is held accountable for these unlawful actions.I will going to filed a complaint with the ***************************************, and I am seeking a refund for the unfair fees charged, as well as a review of their practices to prevent others from being taken advantage of.Desired Resolution:Refund of the $1500 booting fee and 20% surcharge.Investigation into their business practices to ensure they are complying with North Carolinas consumer protection laws.Correction of their illegal fees to align with standard and legal credit card processing practices.I trust the BBB will address this matter promptly to protect consumers and ensure fair business practices.Thank you for your attention to this complaint.Sincerely,

  • Warlin D

    Date: 01/19/2025

    Bad for business, $1575 to remove their boot , even if you are in the truck, they will sneak upon you, and knock when they are ready to collect

  • Julio F

    Date: 07/29/2024

    They put a lock on semi trucks , they hide and in one minute they lock. No regulations nothing , this is a scam don't even have a dot number fot towing company.

  • Dima S

    Date: 03/27/2024

    The worst company and people, they charge whatever they fill, no regulations at all 1800$ to remove a boot after 15 min parking

Charlotte Towing & Recovery is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.