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Business Profile

Towing Company

Zizou US Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from ********* around June 6, 2023 and was needing it transported to **. Contracted with a broker who hired a local hauler, Zizou Towing, to transport the vehicle. We were supposed to receive on Saturday, and didn't receive the vehicle until Monday at 9:45pm. Requested pictures and videos of the vehicle while in transport and rec'd the response "you ask too many questions, talk to your broker." Rec'd the vehicle, and was never presented a BOL to sign that would notate if there was any damage or something wrong with the vehicle. After inspection, there was major damage to back and front bumpers, and muffler. We reached back out to Zizou with the pictures and videos plus the pictures and videos from the dealership prior to transport. We were told we were liars by Zizou towing and we were just trying to get money. We finally found the insurance company of Zizou, as he was not willing to give us any information for a claim. Zizou is self insured up to $2500. We received a repair quote form Zizou's secondary insurance of $2800 so we were given a check for $300 for the difference. We now have a damaged vehicle that we will have to pay out of our pocked to fix, or file a claim on our insurance and it will take 3 years until it falls off our insurance. We can't get in touch with Zizou at this time, as they have blocked our number. There is more detail to the story, but this is a summarized version. We have text message conversations, and all documentation needed. We are begging for help from someone to help us and help other people using this company in the future!

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