Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 i came across Foreclosure Secret later to find out aka Foreclosure Academy via ********. i booked a meeting with a **** *****. I was informed that i will be working hand in hand and one on one with someone well known in tax overages. i purchased the fasttrack. I paid $16500 for this so called investment. At that moment of payment via credit card. But then i kept on getting emails and text messages that the payment did not go through. i immediately wrote Mr. ***** via email that i am no longer interested and to please return my money. He completely ignored my plead for a refund. His response was that he was traveling outside the country which is why he could not respond. I sent several emails to a ******** requesting a refund only to be shun. The response i kept getting from them is that i have to go through the course and make 100 calls to prove that i tried before i can get any refund. This company is a FRAUD and is possible running a scam.

  Business Response

  Date: 02/26/2025

  Hi *****, 
  
  Thank you for taking the time to express your thoughts. We would like to the opportunity to clarify Foreclosure Secrets is our online course videos; you joined our Executive Fast Track program which is coaching and mentorship in addition the the online course. 

  We apologize that you received text messages in error and we immediately identified this and reached out to you to clarify this error and assist you. However, this does not qualify for a refund. When you paid to join you read and signed an agreement that outlined exactly what you were paying for and would receive, this also included the details of our refund policy. We understand people may change their mind and in recognition of this we offered you a partial refund on October 9th, 2024. You declined this offer.
  
  We have been in contact and emailed you extensively. We understand you are not pleased with our policy but we have continued to offer you support and the deliverables that you paid for, outlined in your membership agreement. We have linked your agreement to our response here as well. We are still happy to support you in the program and assist you in reaching your goals in the surplus industry. Please feel free to call, text or email us with any other questions. 

• Initial Complaint

  Date:11/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: September 4th, ********** amount of money borrowed (expenses incurred from business loan + interest): $6,657.37 Business commitment: The Foreclosure Academy representative I spoke with offered a loan option over the phone and provided me with a link to Affirm Financing. During the conversation, he led me to believe that the loan I was signing up for would be a zero-interest loan as long as everything was paid within 12 months.Dispute: When signing up for the loan I followed the instructions given to me by the Foreclosure Academy representative. When presented with the link from Affirm Financing I followed the instructions given to me by Foreclosure Academy. I was presented with two options one that was a higher monthly payment but zero interest if paid in 12 months and a second lower monthly payment that had interest and would have been paid over a longer period. I chose the higher payment as I specifically did not want interest. After signing up for the loan and confirming my business with Foreclosure Academy it came to my attention that the loan did have interest labeled at 33%. I immediately drained my savings to pay off the loan to avoid accruing additional interest putting me under financial stress and skeptical of the validity of the business. When I reached out to Foreclosure Academy to dispute the loan they told me that they could do nothing and that it was my fault for not reading the fine print of the loan. I mentioned to them that I didnt feel like I needed to because I was following the guidance of their representative on the phone to get me set up with the loan at zero interest. Resolution: I am looking to get a refund for the total of $6,657.37. ($6,500 for the loan and $157.37 for the additional interest accrued for my first payment).

  Business Response

  Date: 11/07/2024

  Thank you for taking the time to write to us and express your concerns. If you need further clarity on anything, please call your enrollment director, ***; send a DM in Skool; book a call with your coach; email us at [email protected], or call us at ************.
  We understand you are not pleased with the interest rate Affirm gave you. Please understand ****** is a third party company, separate from our business. We recently sent you the complete call recording between yourself and our enrollment director so you could review the details yourself. We have confirmed a 0% interest rate was never quoted or promised; as we have no control over Affirm, it is a third party company. 
  Independent of us, you unfroze your credit in order to apply for Affirm.  You were emailed a link to make an application and applied on your own accord; we were not on the phone with you during your application or had any involvement. You sent a text message after your application was completed to us. We are not financial advisors and do not act or represent ourselves to be. We understand your frustrations but ask you to please reflect on your experiences with our program separately to your experience with Affirm. 
  Our operations and coaching team have been in constant contact with you throughout your time in the program thus far. We are committed to helping our members see success in the Foreclosure Surplus industry. From our records, you have noted that you appreciate our coaches and assistance. To show our commitment to you and your success, we were happy to extend you a 1-1 call with our Mindset & Accountability coach as well (that is not included in the program you selected). We are committed to helping you reach the goals you had when you joined the program. Please contact your coach for support or email us with any other questions. 

   

  
  

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2024, I paid $497 after viewing a ******** ad/video on foreclosure secrets. The purpose of the program was to teach me about the foreclosure process, specifically about overages and how to assist people who have gone through foreclosure. A couple of days later, on August 6, I received a call from ******* Bandat, a salesperson for the program. During our conversation, I shared my personal experience with a home foreclosure from when I was a senior in high school, including the emotions I felt during that time. I expressed my desire to help others reclaim funds owed to them from overages, where a property was sold by the government/state for more than it was worth. ******* assured me that the program selectively chooses individuals to work with and suggested that, given my experience, I could effectively reach out to homeowners to inform them of this process. She mentioned that by following the program and contacting the leads provided, I could soon begin earning commission from overages. I agreed and was eager to help others in this way. I paid ****** and after two months in the program, I am increasingly concerned about its legitimacy. I was initially encouraged by a welcome video from an individual named ******, who stated the program was guaranteed by 110% and would not warrant any refund requests. When I requested a refund due to lack of progress, I was told I had not completed all program requirements and was therefore ineligible. In my follow-up email, I pointed out that the leads provided were not vetted, which was never disclosed. This omission, lack of disclosure that many leads did not answer, were outdated, or put on Do Not Call list, has made meaningful contact with potential clients impossible. It was not made clear that the expectation to hold 100 conversations with homeowners was unrealistic given these conditions. I noticed a sudden change in the performance of my ***************************** (CRM) system after I requested a refund.

  Business Response

  Date: 10/29/2024

  Hi *****, thank you for expressing your concerns. Ill address each of them in the response. If you need further clarity, please contact *******, your enrollment director; DM us in Skool; book a 1-1 with your coach; or email [email protected]. Regarding the Foreclosure Secrets ($497) course, we have a strict 30-day, no-questions-asked refund policy. Your request was just outside this window, and we typically wouldnt issue a refund. However, as an exception, weve refunded you in full (please check your email for confirmation) For the Fast Track program, as outlined in Article #4 of your contract, the refund policy is conditional. Members must complete at least 100 conversations with homeowners to qualify, ensuring active participation in our extensive deliverables, including group and 1-1 coaching, CRM, software, leads, and more. Since you did not meet these conditions, were unable to provide a refund, as we maintain consistency across all members.Each month, we supply fresh leads, verified against the Do-Not-Call Registry, sourced from public data, county sites, tax lists, and auctions. While we ensure the legitimacy of sources, not every phone number may connect, so we teach alternative outreach methods, such as email and direct mail. Our review confirmed that you dont qualify for a refund based on objective data: number of conversations completed. We outlined this in our Welcome Video (that you referenced) and refund policy (We can resend for your review). CRM access remains as initially provided. When you asked us to pause your membership on October 7, access was adjusted, per your request(Once youre ready to resume, our CRM team will restore your access). We are here to support you and would be happy to work with you to achieve your original goals. When youre ready, you can book a session with our accountability coach & develop an actionable plan with your assigned coach.
  

  Customer Answer

  Date: 11/02/2024

   
  I am rejecting this response because:  The company failed to disclosed valuable information to get a sale.  In the first 30 days when you're meeting with the coach, you have to set up your EIN, Business name, get a domain name, get a business telephone number, which none of that is disclosed at the time of the sales call with *******, why would they disclose this valuable information. You're interacting with coaches, doing 1:1 meetings, watching videos,  which all of this is done within your first month, all to keep you distracted so that your 30-day refund window is closing while you're working to get this information for your CRM system. 
  When I requested the refund, I was told I had not completed all program requirements and was therefore ineligible. In my follow-up email, I pointed out that the leads provided were not vetted, which was never disclosed. This omission, along with the fact that many leads did not answer, were outdated, or added me to a Do Not Call list, has made meaningful contact with potential clients nearly impossible. It was not made clear that the expectation to hold 100 conversations with homeowners was unrealistic given these conditions. Furthermore, I noticed a sudden change in the performance of my ***************************** (CRM) system after I requested a refund.  
  In the welcome video from ******, he states (around the 40 - 50 second ***** that the program works 110%. This is another misrepresentation.  As a result, I believe the program significantly misrepresented its potential and withheld critical information that would have impacted my decision to participate and that is why I formally requested a refund request. 
  There is another person is the program that felt you jipped them too, I won't disclose her name at this time. I can be reached at ************.
  
  

  Business Response

  Date: 11/07/2024

  Thanks for the follow-up. To confirm, the 30-day refund window applies to our Foreclosure Secrets course, which you received a full refund for. We are committed to our members seeing success and define success as: A member has the knowledge and toolkit to run a successful surplus re-capture business independently. So yes, to be successful with your business it's encouraged to set-up an EIN, domain, etc. this is one of the services you're paying us to assist you with. However, please note this is not mandatory; you can still launch your business as a sole proprietor without establishing a formal company. You should be wary of companies that provide only education and no practical application. We are actively trying to help you start your own business. Company leads are vetted and scrubbed against the Do Not Call Registry. We offered to show you documentation of this in our last message and are still happy to do so. To clarify, we do not have the ability, nor would we ever change the performance of your CRM in regards to a refund request. To do so would not benefit us in any way. We were paying your VA to use this same CRM and make calls on your behalf. If you ever need tech support our team is always happy to assist. We are grateful you re-watched our Welcome Video as we disclosed our refund policy from the very start. The video states the program works if you put in the work. We have no intent of misrepresenting any information. You joined our program to learn how to start a business; you have shared in your message that we were taking steps to assist you in starting this business. You shared that you have returned to an in-office job and no longer have the time to dedicate to this business; and that you would be asking for a refund. We understand changes in personal circumstances happen but we have upheld our commitment and provided you with the deliverables outlined in your agreement. We are still committed to working alongside you in this industry.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about the Foreclosure academy. I thought it to be a repritable business wheren you help others to retrieve money owed to them after a foreclosure, The program was to cost ******* if paid out in the months of payments of *******, They claim to have complete support and online mentors available 24/7 and a 100%guarentee for refund. I had to pay the first payment in 2 seperate payments because my bank put a block on how much i couls spend in 1 day. I paid 1800. on july 2nd and paid 1000. on July 3rd and as soon as i was into the portal of this company i was immediately lost. No mentors available . No support to get a hold of nothing. I had no idea what to do next or nobody to tell me what to do. i immediately knew this was a mistake as i needed mentorship and had no idea how to start this program. I reached out to several coaches asking for help. nothing Then i reached out to ask for refund as i knew id been scammed and also because i knew in 29 days another 2800. would be coming out of my account and i needed to get a jump start on this. It was upcoming 4th of july weekend the next day and nobody got back to me until i reached out on july 8th and they said they were working on a refund. Then I got a call from some guy that said they would stop all future payments but they would not return my ******* to me. i was so upset that i asked to speak to upper management, He said he would talk to them again and get back to me in a coluple weeks. I called again and got voicemail. Left message. no return call. several times i left message but no response. they are crooks and take struggling peoples money with nothing left after they take it. Dont buy this product cause they are only helping themselves.

  Business Response

  Date: 09/03/2024

  Hello *****, we would like to take this time and respond to your claims. The Foreclosure Academy has 6 coaches who are available Monday - Friday, 9 am to 5 pm EST to assist students. We do not provide 24/7 coaching as you mentioned. We do offer a money-back guarantee for our Fast Track Program which is outlined here: **************************************************************************. On July 3, 2024 we emailed you precise instructions on how to get started. Additionally, you started our program on July 3, 2024 and our coaches reached out to you a total of three times (July 3rd, July 10th 2:48 pm CST and July 10th 4:37 pm CST) to assist you. On July 10th you advised our assistant coach ****** that you had been experiencing health issues and asked for a refund. On July 11, 2024 we emailed you that we audited your account and that you did meet the requirements to qualify for a refund. We offered to pause your account and that you could restart when you are ready as an alternative. At this time, we respectfully disagree with your statements and have upheld the terms outlined in your signed agreement. No refund will be issued at this time. Thank you.

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In their advertisement they tell you everything you get when you sign up and pay, but when paid, I got 1 phone call and was told I can pay and get 1 package for $7,000 or a 2nd package for over $16,000. I told her no I couldn't afford either package, she said maybe when I get a first check I could probable pay and get one then. That was the first and last time I heard from anyone at this company. I called and posted on their ******** page but they review messages before they post them and I sent 2 messages and they were never posted. I followed the page and realized that. I sent an email and finally got a response, but it was nothing to help me. She just said look at the video's which I did prior, and let her know I couldn't follow the download because the content horrible, and can't be followed. I called, but the lady said they can only take a message. I emailed them back again and requested a full refund. I still have not spoken to anyone nor have I received my refund which the Guarantee to refund in 30 days. I called before April 7 and requested a refund which is in the 30 days, and emailed requesting again for a refund on April 7 because you can not get any one on the phone. I think they do that so they don't have to refund your money. This is the worst company I have ever delt with, and they need to advertise the truth about what you get before you pay your money. If I had that information before I paid my money I would never have used this service. I have the right to get my money back because they GUARANTEE a full refund in the 30 days, and my request for a refund was within the 30 days. I still have not spoken to anyone on the phone, someone keeps emailing me telling me lying about the assistance they sent me. I have not had help from anyone from the day I signed up. I was miss lead by their advertisement because you do not get what they have offered. If the cost they charge was advertised I would not have selected to use them. I want a full refund!!!

  Business Response

  Date: 05/10/2024

  Hi *****, thank you for the information you have provided. We are happy to assist you with your concerns. In regards to your refund request for the Foreclosure Secrets course, we have a 30 day money-back guarantee. As long as you contacted us and requested a refund within 30 days of your purchase date, we can issue you a refund. We have reviewed your communications with us and could not locate any refund requests dated within 30 days of your purchase date. Can you please provide us with a screenshot, email or any type of record showing that you requested a refund within 30 days of your purchase date? Your original purchase date for the Foreclosure Secrets course was on March 6, 2024. 
  
  Thank you and we look forward to your response. 
  
  - Foreclosure Academy

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foreclosure academy defrauded me and did not honor their refund policy. I was aggressively coerced into buying fast track (which I could not afford). I told the sales agent that I work 3 jobs just to make ends meet after losing my job for a long period of time during ***** and I was in great debt. I was NOT an easy sell and after 5 calls, they convinced me to charge $7000 for fast track on my credit card suggested I quit my extra jobs to focus on this because they were SO CONFIDENT that in 90 days this program would pay for itself and make me money. They told me the only students that fail are the students that dont follow the program. I cried with the academy- I was vulnerable and explained my hardships and that Im raising 2 autistic toddlers and cant afford this financial risk. They heard my story and my pain and still guaranteed me that I would not lose money and guaranteed me a refund if I wasnt successful. I followed the program exceptionally well and was a STAR STUDENT! And I never made a single dollar. I didnt quit, I continuously pivoted strategies and asked for help and was engaged with the coaches and did above and beyond whats expected in this program. I invested over $12k in this program between the course, fast track and paying for a VA for a full year and I never even got a warm lead. I asked for my refund and the academy sent me an email acknowledging all my hard work in the program and DENIED MY REFUND! I truly hate these people for what they did to me. I dont even write reviews but this program infuriates me to my core. My life is WORSE after joining and there is nothing I can do about it except warn others to STAY AWAY! I also know SEVERAL students from my same cohort who were hard working with similar vulnerable stories and were not successful and were not granted their refund either.

  Business Response

  Date: 01/30/2024

  First and foremost, please allow us to express our gratitude for bringing this matter to our attention. Our team has thoroughly reviewed *************************' complaint. 

  We believe that we have delivered outstanding education and support to ************************* and respectfully disagree with the claims made in the complaint received. 

  ***** executed a signed agreement with our company on September 21, 2022. We have included a copy of that signed agreement to this response. In this agreement, ***** agreed to pay $6,500 in 3 monthly installments for our 3 month Fast Track program.
  
  For our Fast Track program, we offer an action based money back guarantee between 3 and 6 months for Fast Track students. The term depends on which program the student signs up for. The money back guarantee terms are as followed: 
  
  Organization offers a 3 month money-back guarantee for the Fast Track program - with the following condition: IF the member or his/her VA, has 100 conversations with the correct person (potential client) using the *** and closes no deals in this period - the organization will refund the full amount. *It's important to have calls in the *** so that the organization can verify (if needed) that the member is qualified for the refund.

  ***** did not meet the requirements to qualify for a refund which we informed her of. 

  Additionally, our previous Head Coach ************** provided free additional coaching support to ***** long after ***** graduated from the program. ************** also gave his personally trained virtual assistant to ***** to help her out. Lastly, ************** also provided ***** with a potential client. 

  To be clear, this is not something we normally do for students however ************** wanted to go above and beyond to try and help *****. We are shocked to see such negative comments made by *****. 

   We have abided by the terms of our agreement and have done everything in our power to try and help ***** succeed. We stand by our original decision and no refund will be given.

  Customer Answer

  Date: 01/31/2024

   
  I am rejecting this response because: I reviewed every worst case scenario of how to fail and not make money in this program and the sales agent guaranteed me that it was almost impossible to fail if I followed the program steps. The sales agent also assured me that in the rare impossible instance that Im a good student and dont make money in 6 months to a year that the academy would refund me. This guarantee from the sales agent who aggressively pursued me is what brought me to a comfort level to purchase a program I could not afford. This program was unethical in its sales practices and the expectations and guarantees verbalized to potential students. Their sales team preyed on my vulnerability to make a sale, then did not honor a refund. What the sales agent verbalized is not what was put in the agreement and I was scammed into a risk I was not aware I was taking. I fully acknowledge the efforts of Coach ******* as he genuinely did not want me to fail or quit and tried his best. But the problem is not Coach *******. The problem is even with perfect execution of their program and tons of support, the program does not work for the majority of students and this statistic is not shared as they aggressively recruit vulnerable and desperate people into their program. The head of the VA ******* even disclosed to me upon my exit that he understands why Im quitting and he felt bad for the students of foreclosure academy because most of them do fail. He said success in this program is luck and many hard working students never get a deal.  
  

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to go through the program but I was having difficulty with navigating computer program because of my knowledge. The coaches did realize this about myself so therefore I quit the program and because I really didn't complete any of the tasks and realized after trying it was not for me and the financial burden it was. There were other costs besides the ******* which was not told to me. All I want is my money back and part ways. I think buyer beware. I don't think they are 100 percent scam but still what they charge and still have to layout more money is unfair. All I want is my money back.

  Business Response

  Date: 01/31/2024

  First and foremost, please allow us to express our gratitude for bringing this matter to our attention. Feedback from valued customers is crucial in our ongoing efforts to improve our products and services.

  We understand the frustration that arises from an unsatisfactory experience, and we assure you that we are committed to resolving the issue promptly and effectively. 
  Our team has thoroughly reviewed **************'s complaint. 

  We believe that we have delivered outstanding education and support to ************** and respectfully disagree with the claims made in the complaint received.
  
  Upon our review, our head coach completed a video conference call with ********* on Jan 12, **** where he walked her through all of the technical aspects of the program. At that time, ********* was happy and ready to continue. 
  
  In regards to other costs, the only other costs outside of the program would be to purchase a website domain and email. The total cost of these two items is generally less than $20. 
  
  In regards to the refund request, we have a very simple action based refund policy. In order to qualify, you must have at least 100 conversations with the correct person (claimant/potential client) and not close any deals from those conversations. Unfortunately, ************** did not meet these requirements and consequently does not qualify for a refund at this time. 

  Customer Answer

  Date: 02/01/2024

   
  I am rejecting this response because: first they had me charge my card for ****** for skip tracing that was part of the program and set it up where it would be more taking out of my card which was not told to me. They did in fact give me that back.  I had alot of problems with doiing this system and needed the coaches multiple times and told me i  needed to fix something on my computer which i had no means on how to fix it which doesnt mean i am not entitled for a refund.  Besides fees for a lawyer to do the paper work for the claimants, fees for a nortary , and setting up for a phone and whatever else . Some people are tech savvy and had experience with having there own business. So basically if i didnt complete the program the way they wanted me to and took me longer than the 3 months i would be out of my money anyway so im screwed anyway. Thanks to these people i have to declare bankruptcy because i cant pay for this charge and i think this company should be looked at it is a very ****** way to do business . i didnt need ***** the coach to send me emails more or less what a failure i am. It has made me more depressed and anxious was not necessary to do. where does he get off. The coaches where not very helpful as to that i needed more help and basically told me to use this link or go to this ******* they didnt care if i was successful or not because at one point i had to reach out to the owner because i wasnt getting help and the support and nothing was working for me. 
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14 2023 I signed a contract with Foreclosure Academy which was immediately cancelled on August 15 2023. The merchant acknowledges the cancellation, yet overdrafted my ********** account for the amount of $2000. On the website foreclosureacademy.com the refund policy states a full refund is available within the first 30 days. The link to this policy is included here. ************************************************************************************ Foreclosure Academy continued sending emails despite the cancellation. They insist I received their training regardless of the fact that I never accessed one email they sent to me post cancellation! Additionally, ZOOM meetings were scheduled for one on one coaching - all cancelled! The documents provided to ********** by Foreclosure Academy regarding my use of their system is erroneous. There is no phone number available to resolve the matter. I have given this organization 5 long months to resolve the matter. There is no resolution as well they are violating their own refund policy.This report is intended as documentation of unfair and misleading business practices.

  Business Response

  Date: 12/06/2023

  Dear BBB,
  
  We would like to extend our sincere apologies for any inconvenience or dissatisfaction ************************* (formerly *****) may have experienced. We take customer feedback seriously, and we would like to address any concerns she may have. 
  
  We believe that we have delivered ********************* and support to ************************* and respectfully disagree with the claims made in the complaint received. 
  
  ************************* executed a signed agreement with our company on August 14, 2023. We have included a copy of that signed agreement to this response. In this agreement, ***** agreed to pay $10,000 in 3 monthly installments for our 6 month Fast Track program. On August 14, 2023 ***** submitted a partial payment in the amount of $2,000 to our company to begin the program. 
  
  On August 15, 2023 at 4:49 am PST we delivered ***** her onboarding email which included access to our training course material, access to book a call with her assigned coach and other important information. 
  
  As you will see inside our agreement, it explicitly states that the Fast Track program begins the moment the member (*************************) receives the onboarding email. Once our training material is delivered to a member, there is no way for us to take it back which is why we have an action based refund policy. 
  
  ************************* states in her complaint that we have a 30 day refund policy which is incorrect. She has mistakenly mixed up our refund policy with a different program of ours called Foreclosure Secrets. 
  
  For our Fast Track program, we offer an action based money back guarantee between 3 and 6 months for Fast Track students. The term depends on which program the student signs up for. 
  
  We would also like to address that we do have a customer support phone number that students can call which is **************.
  
  As you can see, we are clearly upholding the terms of our agreement that was executed by *************************. Unfortunately, ************************* has not. 

  Customer Answer

  Date: 12/07/2023

   
  I am rejecting this response because my next day cancellation is being completely ignored. Foreclosure Academy states the contract can be cancelled in first 30 days. The time-frame for cancellation is restated here and certainly includes a next-day cancel. I got cancellation information and acknowledgement from *************************** - the Director of Admissions. Additionally, ***** stated in an email to me that I was not to be charged for this course since it was terminated next day on August 15 2023. The agreement was therefore null and void. The accusation that I used their services is absurd! I never accessed their information and the coaching session scheduled through ZOOM was also cancelled. 

  This business did not uphold integrity nor did it provide a phone number for contact as stated in their reply. The phone number provided by the business goes to an unanswered phone and no one ever answers!

  I am due a full refund of $2000 since no services were ever rendered.

  Thank you for your assistance in the this matter.

   

  Business Response

  Date: 12/07/2023

  As we previously stated, we do not offer a 30 day cancellation. We offer an action based money back guarantee for the length of the program you choose to sign up for. That is either 3 months or 6 months. We have included a copy of the signed agreement on file which outlines our return policy, specifically under article 4. I would implore you to read through this to avoid any further confusion on our policies. 
  
  Please provide a copy of your email requesting to cancel that includes the date and time for our review. If in fact the ************* is before your onboarding email was delivered to you, then you would qualify for a refund based on terms outlined in our agreement. 
  
  We look forward to your response. 

  Customer Answer

  Date: 12/08/2023

   
  I am rejecting this response because: I have provided proof of cancellation to your Director of Admissions *************************** multiple times. Out of complete frustration with this process I unapologetically labeled the follow-up email "How Stupid can you be".Yes it was intentionally provocative. ******************** acknowledges the August 15th 2023 cancellation in his response to this insult. (Mission Accomplished) 
  I will again include the cancellation request and *********************** acknowledgement in the attachments above. My one-on-one ZOOM coaching session was also cancelled and never used. 
  I look forward to your agreement to return my $2000 payment. I never used or accessed your materials or coaching session.
  Since you have agreed to a refund, please be aware the checking account you have on file is closed.
  Please send my refund check to:
  **********************************************************************
  
  Thank you.
  ************************ (*******)
  
  

  Business Response

  Date: 12/11/2023

  Hello *****, 
  
  1. We do not have a "Director of Admissions". *************************** is one of our enrollment directors and that is who you communicated with. 

  
  2. We NEVER agreed to issue you a refund. We stated in our previous response that if you IN FACT cancelled before your onboarding email was delivered to you, then you would be eligible for a refund. 

  
  3. Your onboarding email was delivered to you on August 15, 2023 at 4:49 am PST as show in the attached email PDF in this response. Your request to cancel that you emailed to *************************** was sent on August 15, 2023 at 12:29 pm EST. Therefore you do not qualify for a refund since our onboarding email was delivered to you prior to your request to cancel. These terms are specifically outlined in your agreement. 

  
  4. Our decision is final, no refund will be issued. 

• Initial Complaint

  Date:11/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former student of the fast track program designed at helping kickstart my surplus funds business. Because of their money-back guarantee, I had invested in their through the three month program with a virtual assistant (VA) package, and had followed their program as they have outlined. I figured if I give this a solid shot what could be the harm if I get my money back. I asked questions about the foreclosure/unclaimed funds process, gone through their course material, attended weekly meetings when possible, and built up a team of up to 5 virtual assistants. I made ****+ calls using their *** with a 23% acceptance rate, and several hundred calls off the *** (with verifiable notes for each lead/call). I made a request for a refund following their policy, they wanted to verify the calls I had made which is fine. I get notified today that they refuse to issue any refund claiming only 6 of the **** calls were qualifying calls. Claiming all the other calls made were not qualifying due to it not being the claimant/heir, and relative conversations did not count. I believe that this refund policy is unfair and designed in such a way that it is near impossible to accomplish. If I had FIVE callers and myself working 20 hrs+/week using their *** platform and skip tracing service and could only get 6 qualifying calls then how can anyone qualify for a refund. I get that its designed to ensure people who are implementing the program can qualify for a refund, but this is unacceptable.

  Business Response

  Date: 11/10/2023

  Dear BBB.org, 
  
  We would like to extend our sincere apologies for any inconvenience or dissatisfaction ************************* may have experienced. We take customer feedback seriously, and we would like to address any concerns he may have. 
  
  First and foremost, please allow us to express our gratitude for bringing this matter to our attention. Feedback from valued customers is crucial in our ongoing efforts to improve our products and services.
  
  We understand the frustration that arises from an unsatisfactory experience, and we assure you that we are committed to resolving the issue promptly and effectively. Our team has thoroughly reviewed ***************************** complaint.
  
  We believe that we have delivered outstanding education and support to ************************* and respectfully disagree with the claims made in the complaint received. 
  
  In our response attached, we have included a copy of ***************************** signed agreement which outlines our refund policy to which ****** agreed to. 
  
  In our training, we advise students to make at least 100 calls per day to achieve success. ****** was a member for 3 months and averaged 29 calls per day (considering only business days) which is far less than what we recommend. Unfortunately, ****** did not achieve the success he was hoping for due to the lack of calls made which is completely out of our control. 
  
  We provided all the tools, education and support to ****** and upheld our end of the agreement, therefore a refund will not be issued at this time. 
  
  We appreciate the opportunity to explain our side of this story and wish the best for ****** in his future endeavors.