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Business Profile

Used and Rebuilt Auto Parts

MJ Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought this car on June 25th 2024 I paid 2000 down with biweekly installments of ****** however the car broke down the very next day check engine light came on battery light on car wont move. He claim it was the alternator, He came claimed he fixed it but light came on next day! Not even 2 weeks later Im stuck again.He would not return any money.since this day car has broken down 4 times he can have the car all I want is my down payment back I drive a lot of miles a day to work and I have 8 children and this is by far no where near fair! Then because I told him I was taking him to court on 9-22-24 he came and stole the car out my driveway held a knife tool to my 9 yr old son and made him leave the car! Took my phone, meds ,Identification pocket book everything and would not let me get it until Monday.I have him recorded saying he is gonna fix the car and he has yet to do so but still want money for a car that does not work correctly! Please help me please either he can give me my money back or clear the price for the work that needs to be done including a Transmission. Rpms go to 7 with no hesitation.this is making me go nuts.

    Business Response

    Date: 10/02/2024

    on 06/24/2024 the mentioned customer purchased 2018 dodge journey vin#************************************ from my dealer ship MJ AUTO SALES 3017 SHAMROCK DR. ********* ** ***** on finance agreement 

    the customer agreed on the payment schedule and she will provide  insurance for the financing term

    the car passed the ** *** state inspection as attached

    the customer was informed that we sale the car AS/IS , she agreed and signed the document as attached 

    the car was registered to the customer but the *** did not issue a tag due to civil penalty  as attached and she fail to pay the penalty during the allowed period and kept driving the car with the 30 days tag

    on 09/13/2024 we were informed that the insurance on the car was cancelled due to non payment  we informed her by texting to her phone number and the message was read on 9/14/2024 as attached

     due to that we had to repossess the car and informed the non emergency police case#******

    same night she came to the dealership and called the police accusing me that i stole the car

    the police checked the vin# and found that the car have no insurance and registered with no plate issued so they asked her to leave

    on 9/23/2024 she came with proof of insurance and got the car back 

    she still use the car

    thanks for the time and efforts 

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from this place 11/28/2022. ********** stated to me if anything goes wrong with the car bring it back and he will fix it. He was supposed to replace my bumper but he said bring it back to me after Christmas and I will put the bumper piece on. That still hasn't been done till this day. 2 months after driving the car we started smelling antifreeze and the car started running hot. Took it to him noticed the cap on the reservoir was cracked. He told my husband to put water in the radiator to keep it from running hot. After a few days to a week we let him know we was putting antifreeze and water in every other day. He told ** we needed spark plugs. We got the parts he put them on. The problem still persist so he told ** to get a second opinion. We did and had to buy 4 coil packs and a thermostat had to get that put on. Had to get a battery. Problem still persist and got worse. Took it back after the car started jerkiing while driving. He test drove it and my husband told him the head gasket was blown. Finally he said I needed another engine. I told him I wasn't going to put anymore money in this car and he said he would work it out for me to get something else. Now he says I don't qualify for anything else that he will fix the car for $750 and he will give me a loaner until the car gets fixed but I have to pay him upfront. I put $1000 down and I was paying $199.88 every 2 weeks. I want at least my down payment back. He knew this car wasn't right and he still said it was and he was saying that I did this to the car. Please help me. I'm so frustrated.

MJ Auto Sales is NOT a BBB Accredited Business.

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