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Business Profile

Water Purification Equipment

Culligan Water of Charlotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Culligan Water of Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see

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Culligan Water of Charlotte has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: The water start clearing up somewhat once the filtration system was in the bypass mode however, its still cloudy and when I turned it back on, its even more cloudy

      en called the city and they do not come out unless theirs a problem with the cold water. That said, my hot water is still cloudy and no one knows what/where the issue may be.

      Business Response

      Date: 03/21/2025

      Thank you for contacting us regarding the complaint issued by our client in response to equipment performance. We appreciate you bringing this matter to our attention.

      We have carefully reviewed the complaint and understand the concerns raised. We have reviewed the account, checked relevant records, and spoken to involved team members to ensure complete understanding of the situation and have determined that the softener is not the cause of any issues the customer is experiencing.

      Per the below notes from her service appointment on 2/28/2025:

      "Customer had new ********************** heater installed through T and M plumbing on February 20th.  Still experiencing oxygenated water on hot side. Very cloudy. It does clear up eventually.  Only hot side. Advised customer to leave in bypass for 2 weeks minimum and use lots of hot water. To completely drain soft water from heater. If problem persists, it will completely eliminate softener being the problem."

      If you have any further questions, or need additional assistance, please do not hesitate to contact us.

      Thank you again for giving us the opportunity to address this matter.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Culligan branch has improperly trained field technicians and terrible customer service. The field tech came to my home due to system no longer flowing. I have two systems, one upstairs and one downstairs. He recommed replacing filters in both at a cost of $129 each. He then charged approximately $200 for the service for a total bill of $474. That's right. $474 to replace water fiters that literally twist on. He left saying it would take time for the system to produce water and fill container. Well, the system did not flow and did not produce water. Called main office and told them I want them to come back and actually fix the system I paid them to fix. I also informed them I would not be paying for this second visit as they left me wiht non fuctioning equipment. They came back out a week later and simply bypassed one of the cartridges to get system flowing again. They sent me a bill for another $120 after agreeing to no charge. I called to complain and they said they will send my bill to collections. I am simply astounded that they would leave a customer wiht non functioning equipment and then have the audacity to charge for a 2nd visit to fix what was not fixed the first visit.

      Business Response

      Date: 05/24/2024

      Response sent May 23, 2024

      Good afternoon ***,

      It was a pleasure speaking with you. Per our discussion Ive reviewed your account and have reversed the additional labor charge for services performed on 4/25 totaling $120.09, invoice *****.   The amount will be applied to the payment card used at time of service.
      Please do not hesitate to reach out to me directly with any questions or concerns.  Have a wonderful day!


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