Complaints

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• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to pay ***************************** of "The Branding Agency" at ******************************************************************************************, an agreed-upon amount of $200 as the balance for a job he did helping design a website. However, he has arbitrarily added a $50 fee to the balance which was never agreed upon. He says it is a late fee despite the fact our arrangement was for a total of $400 ($200 of which has already been paid), and no possibility of a late fee was ever mentioned when he was engaged to begin working on the project. I told him last week that he would be paid this week. However, he changed the online invoice to $250 last Sunday instead of $200 which blocks me from being able to pay the amount that is actually owed (the job was only completed six days prior to that day). He also threatened via email: "To ensure that your website remains accessible, we have currently placed it on a temporary development server. If the invoice remains unpaid, we may be forced to remove the site from this temporary server, which will result in it being inaccessible to visitors." This is a Shopify website. ************** and other states also allow contractors to be paid within 30 days, hence, our payment is not late, and, again, no possible late payment was ever discussed or presented when the project was agreed upon on October 16. It was completed on November 27. Thank you for your attention to this matter.

  Business Response

  Date: 12/07/2023

  this was my final message trying to collect on the unpaid balance from the client On Fri, Dec 1, 2023 at 6:06?AM *****************************

  Dear *****,
  
  
  I hope this email finds you well.
  
  
  I'm writing to follow up on the outstanding balance of $200 for Invoice #****, which was due on Nov 17, 2023.
  
  
  I understand that unforeseen circumstances can arise, and I'm always willing to work with my clients to find a solution. However, I've reached out to you multiple times regarding this invoice, and I haven't received a response.
  
  
  I'm committed to providing excellent service to my clients, and I've gone above and beyond for you. I've invested significant time and expertise in helping you get your Shopify store up and running, even exceeding the scope of the initial agreement.
  
  
  I value our relationship and appreciate the opportunity to work with you. However, I need to ensure that I'm compensated for my services.
  
  
  To avoid any further delays, I kindly request that you make the outstanding payment of $200 by today.
  
  
  
  
  I hope we can resolve this matter promptly and continue our working relationship.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,

   

  *************************;