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Business Profile

Yoga Classes

Puppies & Yoga Charlotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Classes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30 I purchased 4 passes to a class. I was confused about how to use the passes I purchased and how to sign up for a class. I contacted customer service on Instagram on 12/30 saying I was confused and needed clarification. They responded by giving me a customer service email to contact with my question. I emailed the customer service on 1/3 with my questions and did not hear anything back. I contacted the customer service on Instagram on 1/5 saying I had not heard anything from my email and asked for their help. They responded on 1/5 and said I had been sent a response via email and they attached a false image of an email (I know it is false because it improperly dated and time stamped and does not display email addresses) and they asked me to send my question again to the customer service email. On 1/5 I told them I did not have anything in my email or junkmail from their customer serivce but would send it again. On 1/9 I resent an email to customer service asking again how to use the passes I purchased. On 1/8 and 1/9 I recieved emails saying "You're all set for 4 tickets for the Charlotte location on Saturday, January 4th at 9am." This date had already passed so I assumed they mistyped the date. I emailed them on 1/9 and said I only wanted to use 2 of the passes for the upcoming Saturday. Then I receive an email on 1/9 saying my purchase was actually for 4 passes to be used all at once on 1/4 and they could not make adjustments or change the reservations. I responded on 1/10 and attached that response in this complaint. I walked them through my experience. I said I didn't even receive any answer from them about how to use the passes until after the 1/4 date. I am filing this complaint because I made a purchase and wanted to understand how to use it. I was given the run around until after a date that they said I was able to use the purchase. I literally don't know what I could have done differently to prevent this. I would love an apology and a refund.

    Business Response

    Date: 02/06/2025

    Hi please find attached the answer i made to BBB but also  the full conversation we had with the customer.

    Best

Puppies & Yoga Charlotte is NOT a BBB Accredited Business.

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