Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservations I arrived at days inn in Cherokee NC and the manager cancelled it for no reason I've tried to get answers from management with no response I would appreciate any help

  Business Response

  Date: 07/03/2024

  
  BBB Case #: 21929818
  Hotel Site #: 15196
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *************************** at the Days Inn property in Cherokee, NC.
  
  We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. The property has resolved the situation with the guest via a refund for the difference in the amount of the original reservation refund of $22.21.  Please allow 3-5 business days to see that on your account. 
  
  If you need any more information on this matter, please contact me directly at *********************.
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 07/03/2024

   
  I am rejecting this response because: I'm happy that the hotel is doing the right thing and giving me the difference in my reservation however I feel that the hotel manager needs to be spoken to about his conduct and I feel I was discriminated against this situation should never happen to someone 
  
  

  Business Response

  Date: 07/03/2024

  BBB Case #: 21929818
  Hotel Site #: 15196
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *************************** at the Days Inn property in Cherokee, *** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at *********************.
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2nd 2023 My daughter reserved two rooms and provided a credit card of mine. My daughter *********, whose name was on the reservation cancelled one night online. The day before arrival ********* received an email confirming only one room was reserved; which I emailed that email to Day's Inn, per request of the manager.My granddaughter went to the hotel and paid with my bank card. No one called to okay the transaction with my bank card and Day's Inn used that card for ************ and charged the other room with the card on file at the time the reservation was made; which was not the same card my granddaughter used upon signing into Day's Inn.Again, no one from Day's Inn called to okay the charge with the card my granddaughter had. I have been talking to them since September 3rd when I realized what Day's Inn had charged on two different cards for two different rooms when one room had been cancelled.

  Business Response

  Date: 09/06/2023

  Hello Contact,
  
  BBB Case #: 20563272
  Hotel Site #: 15196
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ********************* / *********************************** at the Days Inn by ******* property in Cherokee. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before September 9, 2023.
  
  Kind regards,
  
  *******
  Liaison, ******************************* & *************