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Business Profile

Exercise and Wellness

Workout Anytime China Grove

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 14, 2025 I joined Workout Anytime in China Grove. At the time I paid $10.00 for First Payment Dues, $20.00 for Card Fee for a total of $30.00. On Feb 2, 2025 I paid $600 for a personal trainer. Due to medical issues that I had I never did on session of training. I sent emails regarding cancelng my membership due to continued medical issues and surgery. I never did receive any emails back. On March 3, 2025 I sent them a letter requesting them to cancel my membership. They infomed me when I stopped in May 5, 2025 that they never received my letter.On the following days the dues were taken out: 3/14/25, 4/14/25 and 5/14/25. On 4/22/25 I called and spoke to the manager who informed me that he never got the letter, looked up my account real quick while we were on the phone. He asked why I wanted to cancel, said he would double check something real quick and put me on hold. He then asked me if there was a good date and time I could come in cause we do require a signature and get that taken care of. I told him about the freeze that was suppose to be put on my account and he said did that not happen. I told him no that it was taken out of my account twice. He said he would make surre I get a full refund and it is just convetinet that his boss is here as well and I will go talk to him and get this taken care of em as fast as possible. I also paid $600 for a trainer which I never used because of being sick, ya that is the ** freeze right there. I sent him an email and it didn't go through. I am going to go find that email so I have proof and then I am going to make sure we get you that refund ASAP

Workout Anytime China Grove is NOT a BBB Accredited Business.

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