Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, we are filing this complaint seeking your intervention in addressing the issue cited herein. On or about January 20, 2025, we engaged ******************** Management *** to manage our property located at: *********************************Unauthorized Removal of ************** Mr. ******************** mentioned finding a few dishes and cups in the kitchen cupboard and some sodas in the fridge, which he wanted to remove to prepare the property for occupancy. We agreed and clearly instructed him to store everything in our locked storage unit at the back of the property where we keep all our tools, equipment, building materials, supplies, chainsaws, new fans, rare replacement tiles, four new pairs of boots, skiing equipment, overalls, and snow toys for the kids. We specified that any items not intended for the tenant's view / showing the property at that time, should be added to this storage and secured until further notice. No authorization was given to ******************** Management Company or its employees verbally nor in writing to cease our property and its content. List of Missing Items: Our house was in excellent condition, newly remodeled featuring new carpets, a new TV, and several new and antique tables. We also had glass tables in every bathroom, cleaning supplies, crystal decorative angels, wrought iron crosses, shower curtains, and new towels Gardening tools and chain saws, all of which any tenant would find convenient and accommodating. Evidence: Security Camera footage and pictures are available if /when needed.Below is a detailed list of the missing items along with their approximate replacement values and pictures:******************************************* In addition to other Charges that will be addressed separately with law enforcement **************************************** Poor Business Decision-Making:Holding Our Property Hostage: Harassment and Blackmail: *Cost of Holding Our Property: Default of Fiduciary Responsibility.Rental Income Losses.

  Business Response

  Date: 05/28/2025

  To: Better Business Bureau

  
  TO WHOM IT MAY CONCERN:

  
  I am responding to the complaint filed by ***** A. ***** who is not even our client, as our management agreement was executed by ******** L.***** (owner).

  
  We executed a contract with Ms. ***** to manage the lease of her home located at ********************************************************  After reviewing the house for marketing, we also did a walk through and found items that needed to be removed from the property to make the house show best to the public. We take pride in properties that we manage and want them to look the best they can for potential tenants and clients.

  PLEASE SEE ATTACHMENT FOR COMPLETE RESPONSE.

  
  I hope this helps to resolve this matter, and I am available to answer any questions you may have.
  
  Rebecca Jones
  Jones Property Management & Realty Inc. 

  ************

  Customer Answer

  Date: 05/29/2025

   Subject: Rejection of Response and Final Opportunity for Settlement

  To: Better Business Bureau
  Date: 05/29/2025

  Dear Sirs,

  Greetings. I am formally rejecting the response provided by Jones Property Management & Realty **** and its owners for the following reasons:

  Jones Property Management & Realty ****, along with its principals, have not offered any formal settlement proposal, nor have they engaged in a good faith dialogue or meaningful attempt at resolution.

  In light of their false and misleading responses, we are hereby presenting our final, good-faith response, substantiated by video evidence, photographs, security camera footage, and their own incriminating admissions made across multiple forums, including but not limited to the Better Business Bureau.

  We are extending this golden opportunity for the Jones to:

  1. Carefully review our Modified Settlement Agreement, which has been attached herein.

  2. Consult with their legal counsel before issuing any final response.

  3. If they accept the modified agreement (attached) as written:

  They shall sign the attached Mutual Release and Settlement Agreement in the presence of a Notary Public.

  A fully executed copy shall be submitted to the BBB within ten (10) business days of the date of this letter.

  A compensation check in the agreed amount shall be delivered to us within three (3) business days thereafter.

  This represents our final and conclusive effort to resolve this matter amicably and permanently. Thank you for your prompt attention to this matter.

  We look forward to your final and expedited response.
  Sincerely,
  Dr. ***** *****
  Expert Witness in Finance & Economic Analysis

  Business Response

  Date: 05/30/2025

  This is in regard to the response Mr. ***** sent rejecting the information we supplied to his complaint.

  In an effort to stop the going back and forth with the different positions that we both hold on this matter we are willing to pay the $3,100 in an effort to resolve this matter.  Mr. ***** sent a release document asking us to sign and acknowledgment of damages, theft, vandalism and unauthorized removal of property.  We will not sign any type of release with that type of language, but we hope that we can come to an agreement on a release document that satisfies both parties.  

  We look forward to resolving this matter as quickly as possible. 

  Sincerely,

  Jones Property Management & Realty, Inc.

  Customer Answer

  Date: 05/30/2025

  Subject: Final Offer of Compromise Conditional on Amendment Review & Acceptance 05/30/2025

  Thank you for your response today.

  In the interest of resolving this matter completely and permanently today, we are willing to accept the monetary compensation of $3,100 as a final compromise, contingent upon your review and formal acceptance of the attached amended version of the "Mutual Release of Liability".

  This version reflects your request and removes all prior acknowledgments of theft, vandalism and damages.

  We hope this generous gesture resolve matter. Please sign, notarize and upload the final agreement to BBB platform, and we will do the same momentarily.

  Thank you for your cooperation and for bringing this matter to an amicable end.
  Best regards,
  Dr. *****
  
  

  Business Response

  Date: 05/30/2025

  There is no modification agreement attached.

  Customer Answer

  Date: 06/02/2025

   

  Attached is the Final Agreement for your review and signatures.

  Thank you

  Dr *****
  
  

  Business Response

  Date: 06/02/2025

  We are meeting with our attorney at 3:00 tomorrow, to look at the document and make sure everything is fine to sign.  We will get back to you as soon as we can after our meeting.

  Rebecca Jones

  Jones Property Managment & Realty, Inc.

  Customer Answer

  Date: 06/05/2025

  As of today 06/05/20225 we have not receive the signed and notarized Settlement Agreement. (attached again).

  Thank you

  Dr *****

  Business Response

  Date: 06/05/2025

  Please see attached the signed and notarized release agreement which has been reviewed by our legal counsel and advised us that we could sign the document.  He added language in several places to ensure both parties were protected by signing this document.  Our attorney is willing to hold the $3,100.00 in trust funds until Dr. ***** ***** and Mrs. ******** ***** have signed and notarized the document. Our attorney is ******* *.  ******, ********************** *********************

  Rebecca Jones

  Customer Answer

  Date: 06/06/2025

  Thank you. 
  Please confirm acceptance of the following:

  
  Agreement Acceptance:

  We accept the Agreement as revised by your legal counsel and are prepared to proceed accordingly. Additionally, we agree that the designated Counsel may hold the funds in an escrow account and disburse them to us afterward. Furthermore, we will update the BBB platform to reflect that the matter is Accept Business Response.

  
  Clarification Regarding BBB Records:

  It is our understanding that records with the Better Business Bureau (BBB) are public and accessible online. While we remain committed to confidentiality and full compliance with the Agreement, information posted via the BBB may be visible to other consumers per the BBBs policiesover which we have no control.

  Complaint Status:
  We filed complaints with both the BBB and the ************************ simultaneously. As a gesture of good faith, we will promptly notify the *********************** that the matter has been fully and permanently resolved and will provide them with a copy of the signed Agreement.

  If the above is acceptable, please confirm and note clearly on the BBB platform that:

  These conditions are understood and accepted without reservation; proceed with the agreement signing and posting on the BBB and Attorney General websites.

  
  Once we receive your formal confirmation, we will proceed with signing and notarizing the Agreement within 48 hours.
  Sincerely,
  Dr. *****

  
  

  Business Response

  Date: 06/06/2025

  The conditions are understood and accepted without reservation; proceed with the agreement signing and posting on the BBB and Attorney General website.

  Rebecca Jones

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Dr ***** *****

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/2025, I experienced discrimination due to my disability. I was under the impression that pet limitations applied to *** and made the hard decsion to let a family care for my ***. I found out that I had rights as a person with disability and an *** is an exception to pet limitations for any rentals, after two weeks of living in the rental, I tried to get my *** on the lease, with a letter from my psychologist stating my disability and condition for needing an *** as proper documentation and I was met with hostility and told "I can't ask for forgiveness after making a mistake and not telling them about an *** in the first place". I never received equal or fair treatment.

  Business Response

  Date: 04/15/2025

  The tenant ***** **** filled out application on 3/10/2025 and was approved and signed lease on 3/18/2025.  Mr. **** came back and said he had a wife, (they were separated and were going to try and work it out), and we ask that she do application which she did on 3/12/2025 and was approved for occupant.  On the application it asks if there are any pets.  Mr. **** said he had ***** a Pomeranian mix 15 lbs. which was placed on his lease. (our pet limit is one pet per property), of course that doesn't include if it is a service or *** animal.  At no time was another animal mentioned and definitely no *** animal.  At the time ***** **** did her application she stated she had no pets., highlighted in blue.  (Both applications are attached).  

  We have *** animals at properties, and the required paperwork is to be done at the time of application.  If they are a tenant and a need arises, the appropriate accommodations are met, with proper paperwork documents.  On all applications, pet records are required, along with a picture of the animal, so that management and maintenance is aware of what type of pet we have in a unit.  Mr. **** sent these documents over.

  Ms. **** is an occupant in the apartment with Mr. *********** I have attached the entire text communication with Mr. ***** and Ms. **** hasn't sent any text.  There is also a copy of the welcome letter. She has not given us a letter from her psychologist.   

  At no time was there a mention of an *** animal or reasonable accommodation request made.  Please let me know if there is anything that you need to close this case, as I feel this is an unmerited claim.  

  Thanks,

  Rebecca Jones, Broker-in-charge

  If you need to reach please feel free to call the office ***************