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Business Profile

RV Dealers

Carolina Coach and Camper

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased our camper in July 2021, we took out one roadside assistance warranty, Due to health issues we got the payoff from the bank, and it seemed a little higher, so I pulled my folder with all my papers they give us. Called the bank week later to see if the principal amount was including interest then they explained the amount of ******** was the total price of our loan. Went to the dealership on 10/26/22 to see why there was so much price difference. Then we realized there was 2 warranties and a cleaning charge which we only signed for 1 warranty best we could remember so I requested copy of my contract since I never received a copy or remember signing contract showing all the charges adding up to the ********. They still have not contacted me to see exactly what I have signed for that they are still searching. Cancelled both the warranties and the bank still has not received refund. I have also contacted the bank to get copy of the contract and still have not received and Weds 11/9/22 will be 2 weeks waiting on them also.

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