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Business Profile

Cleaning Services

Priority Cleaning, LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Jayne W

    Date: 07/10/2024

    Priority Cleaning aka ************************* is unprofessional at best. ***** quoted me a price for a "deep clean" plus interior fridge, oven, and window cleaning. We agreed on using no chemical products in my home due to allergies. I provided allergen-friendly products to use, per ******* guidelines.When the girls entered my home, they each carried a bucket full chemicals. The girls spoke very little English, making communication difficult.According to ******* list of things they do each visit, and their work:Baseboards - not cleaned Window ***** - not cleaned Doors - not cleaned Cobwebs - scattered around in the air with a feather duster Ceiling fans and light fixtures - not cleaned, but dust scattered around with feather duster Complete kitchen - floor not mopped, cabinet faces and doors not cleaned Interior window cleaning - missed many windows Interior fridge and oven cleaning - Crew balked at doing these items, even though ******* Introduction on Thumbtack states, "Theres nothing that you can ask me to clean that i refuse." These were left untouched, inside and outside surfaces.******* Intro also states "We also do not check the time while cleaning, we stay until all work is 'perfect'." - After 1-1/2 hours of "cleaning," the crew stopped before 3 p.m., and said "finished" and "Tres horas" and wanted to be paid.With all of the above items left undone, I expressed my dissatisfaction to ***** by phone. She responded with foul language, so I hung up. Despite the poor work and rude attitudes by ***** and some of the crew, I paid for the cleaning. The girls on the crew then wanted a tip for their work. I showed them what they still had not done. They wiped a little more here and there, but the list of incomplete work remained. One girl even begged and pleaded for $20. I would have been happy to give them each a tip if I were given the "detail oriented" service that ***** promised.

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