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Business Profile

Mailing Services

Postal Connections 252

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, April 7 2025, my mother, ****** ******, went to the Postal Connections on ******* ** to mail a package to her other son who lives in ********. The attendant in the store seemed especially interested in the ************* handbag and it's contents, my mother was mailing. The attendant gave ****** a tracking number for ***** and accepted the job of mailing the handbag. It was an overnight shipping job and cost roughly $20 to post, but the value of the handbag in question is well over $1000. Now, ***** confidently asserts that they never received any such package and we are inclined to believe that the attendant may have stolen it. Four full days later, the "overnight" package is nowhere to be found. The Postal Connections attendant in question claims she doesn't know what could've happened. Whether intentional or not, the loss of a >$1000 piece of property cannot stand.

    Business Response

    Date: 04/21/2025

    I am the owner of Postal Connections 252 and I am the one who boxed up the purse (in front of the customer, ****** ******) and set up the shipment. I asked ****** if she wanted to insure the package. We always ask our customers this question. She said no. I had no idea of the value of the contents, as I do not use expensive handbags. After the transaction was completed, I put the package in the outgoing ***** bin located at the back of the store and proceeded to help the next customer in line. When the ***** driver came to pick up on the 7th, I was with someone. *** had just left and it was busy in the front of my store at the time.

    It was 2 days later when ****** ****** came to the store to tell me that the package had not delivered yet. I then went to ********* to track it and that is when I noticed that there was no action on it except for the creation of the label. I told her I would call ***** and see if they can try to locate the package because the bin was empty after ***** left on April 7th. I called my local ***** contact and he said he would see what he could do, and I also created a ticket with ***** for help tracking the package. ***** closed that ticket after a week as nothing new showed up on this tracking number.

    I did not keep the package. It was put in the outgoing bin as stated. Why it doesn't show that it was scanned out by ***** is beyond me. This is not sitting well with me, as I have never had a package go missing and I have never had anyone accuse me of theft. ****** ****** is a wonderful lady and has been a regular customer and I absolutely hate that this happened to her. 

    The receiver, ******** son, ****** ********* called and threatened me over the phone the morning of April 18th and accused me of stealing the purse and when I tried to speak he cut me off. I finally hung up on him as no one deserves to be spoken to like that. Then I called my customer, ****** and told her about the phone call. She apologized, said it is not my fault, and that she is embarrassed. I told her not to be-that I'd want to know if one of my children acted that way. She then told me that her son is a drug addict. She then said she was going to call him.

    I have been in touch with ******. I am hoping this package either delivers or gets returned to my store. Just this morning she came in and I gave her $120 to cover the shipping cost, which was $19.63, and the $100 that is standard insurance (in case this package is lost). I told her that I would still file a claim on her behalf if the package doesn't show up.

     

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