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Business Profile

Plastic Surgery

Southeast Med Spa Laser & Wellness, PLLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Review:Buyer/customer/client beware.The initial quote *** not be the final bill.I had a visit to this facility and the total was much different than the agreed upon initial price. My appointment was 4/24/23 @ 1pm.When the bill was questioned by the customer, the owner replied that the plan had changed, without informing the customer that the price would be different. I the customer was unaware until I checked out. I am in the medical field myself and I know how important it is to keep your word. The owner is very skilled but, in my opinion, she is not ethical and does not follow through with her promised word. I will not return for her for services. She must not need my business. Just to be fair I have written an email to customer service at this facility and I am still awaiting a response.Here is the nutshell: When I had my initial consult for filler at which time, I was given a quote for Voluma X2 **** and RHA **** $/ for a 3200$ total with a 1000$ off family discount for a total of **** $. When I presented for my appointment (April 24) ***** had told me the plan had changed, but she did not tell me that the family discount was rescinded. I was given filler 2 syringes along with *****. When I checked out, I was not given any type of discount as initially promised. I questioned the total without the discount and the lady spoke with ***** and she had just said that the plan changed. I was shocked that my discount was rescinded with no explanation. I felt as if I was lured under false pretense and then nope no discount. I really think that ***** is very talented in her craft, so I didnt want to stop receiving her services, but this situation has bothered me since I left the office. I still have a copy of the note in which the original quote was placed. Just be true to your word.

Southeast Med Spa Laser & Wellness, PLLC. is NOT a BBB Accredited Business.

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