Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company come and evaluate a plumbing problem on 9/20/2023. For this investigation, I paid $585 + tax (for a total of ******) with the understanding that all of this money would go towards work done if work was needed. A leak was identified, and a replacement of a drain pipe was needed to repair. The company removed and capped the pipe, and we had planned to later replace the pipe. We paid $1600 + tax (total $1708.00) which was half the total for the entire planned project. It was NOT communicated to us that this was a deposit.We have since decided not to move forward with replacing the drain pipe, and the company is refusing to refund us for the portion of the project we chose not to proceed with. This would be acceptable if we had been told it was a nonrefundable deposit on the planned project, but this was not communicated. We would like to be refunded such that we only are paying for the work that was actually completed. At the very least, we would like all of the $585 to be put toward the work done, we only received half of this as the $585 was deducted from the total cost of the project.

  

  Business Response

  Date: 10/02/2023

  We never said we were not going to refund the $585. There is a copy of our invoice and we put the check in the mail October 2, 2023 in the amount of $585.

  Customer Answer

  Date: 10/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************