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Business Profile

Business Consultants

Easy Marketing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** or Ma'am: On May 15th, 2025,. I mistakenly ordered sy Marketing. I have not used the product. I have requested a refund several times. Please cancel and refund my account. Thank you for your services.

    Business Response

    Date: 06/23/2025

    Sorry we missed your previous email messages about this. We have refunded your payment in full. 

    The receipt for the refund can be viewed online at ************************************************************************************************************************************************************************* or in the attached PDF.

    In the future, please contact our support team directly by emailing ************************************* for faster assistance.

    Thanks,

    *****

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was Apr 14th 2023. I purchased this software from Blair ****** of Easy Marketing Inc for $1997 via a ******** ad. In the ad he clearly stated that I could get a refund no questions asked as long as I indicated as such within the "return" period. I sent several emails requesting a refund but still is yet to receive one to this day.

    Business Response

    Date: 12/05/2023

    Our client, ****** *******, did purchase the product on April 14, 2023 ($1997 setup fee and $497/month onward). On May 15, 2023, at 12:46 p.m. EST, he emailed us, asking for a refund. Our support team member, Mel, called him on May 15, 2023, at 1:22 p.m. EST, and there Mel found out that he was canceling the program and was asking for a refund because he cannot afford the $497 a month subscription. Instead of a refund, Mel offered him a free 3-month subscription and $97 a month afterwards, which he gladly accepted. He said to Mel in his remarks that he was once a retention specialist and that what Mel offered him was really great. That is the reason why he continually has access to the program for the months of June, July, and August without paying anything. Mel also sent him an email confirming what we had agreed on the phone on May 15, 2023, at 1:44 p.m. EST.

    We are very responsive to all of his emails.


  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction was Sept. 18, 2023. Company advertised a booklet for $5.00. Then at checkout the company advertised additional info for $397.00 with a full refund within 30 days for refund policy. I added the addition purchase at $397.00. Once I received the product it was not like the information as advertised. I requested a refund within 30 days but received no refund of my money. This seems to be a bait and switch with unethical business practices.

    Business Response

    Date: 11/09/2023

    9/17 10:47am: Bought and replied "Got it" on the same day to our welcome email.

    10/2 9:34pm: He emailed us that he could not access the members area.

    10/3 11:36am: Replied to his email and gave him the login information that he had already received, because he had not yet even accessed the training program yet.

    10/16 8:33pm: Emailed us for a refund because he was "looking for an instructional course and all he got was fluff with no instructions". This is because he only accessed the book, and he did NOT access the instructional course, despite being given the access instructions multiple times.

    10/17 12:12pm: We responded to his email, giving him the login information AGAIN, especially for the instructional course, because it was exactly what he was looking for, which was an instructional course.

    10/20 8:30AM: Sent a follow-up email again to see if he received my email. 

    Several phone call attempts were made, yet the customer was unreachable by phone, and we never heard back from him by email once we had responded to his support messages. 

    11/09 10:59AM ET: customer was refunded both the $397 for the instructional course, and the $5 for the e-book. These refunds will appear on the customer's bank statement within 10 business days. If it takes longer than that, the customer is advised to contact their bank about it.

Easy Marketing, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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