We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wineries

Yadkin Valley Wine Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wineries.

Complaints

This profile includes complaints for Yadkin Valley Wine Tours's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yadkin Valley Wine Tours has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Booked this service for a wedding shuttle between two hotels and our wedding venue, for drop-off and pick-up -First deposit made on 12/22/23 for $200, confirming to hold the shuttle for my date with a 35-passenger bus, noted in the invoice sent from the company -Second payment made on 10/21/24 for $1,350 via Venmo to the vendor's personal ***** account operating as a business account. We were told the morning of if we did not pay this the way he had requested then he would cancel our service and not return our deposit -The business committed to providing a 35-passenger bus between two hotels and our venue for drop-off and pick-up, drop-off was 3pm & 3:30pm, pick-up was 9pm & 11pm. The driver had admitted via email he did not follow our agreed upon times, even after a screenshot was provided showing that he agreed to our pick-up time. He had also claimed that we put him at a disadvantage because he double-booked our bus reserved in Dec. 2023, did not answer our phone calls for 30 minutes past pick-up time and claimed he had to tip the driver himself which I believe is a lie because I believe he was the shuttle driver on this night.-He has since blocked mine and my Husband's numbers and threatened to counter-sue me for trying to resolve the matter with a partial refund for services not delivered, I gave him the opportunity to resolve it individually instead of taking it to Small Claims. Since I had sent him a full list of events on how he had mishandled everything, he has not responded.-I have currently reported his personal Venmo account for operating as a business account (which bypasses tax stipulations and does not allow for customers to dispute transactions) and have opened a case with ***** account specialists to assist in whatever way they can -I also plan on filing a Small Claims case as there has been no response from the vendor aside from false accusations even after being presented with the information on how we did not receive the services we paid for

      Customer Answer

      Date: 11/11/2024

      I have not heard from the business in response to my complaint.

    Yadkin Valley Wine Tours is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.