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Business Profile

Hotels

The Inn at Clinton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room at this hotel on November 7 if this year using a third party booking website. I was told by the booking site that dogs were allowed, however, upon arrival, was told that my dog has to be a service dog and he ended up sleeping in my vehicle. In addition, the room was full if bugs, paint was peeling off the bathroom wall and there was a burn hole in the carpet. The manager promised me a refund but later changed his mind after telling me he had read a review on his property which the third party booking site asked me to make. I am a retired teacher with little income and had to borrow the money for this hotel booking from a pay later app. Thanks for the help and understanding with this embarrassing situation

    Business Response

    Date: 12/14/2022

    Contact Name and Title: *************************
    Contact Phone: **********
    Contact Email: ***********************************
    As concluded in our original response, we do not owe ************ any remedy as we made an exception and allowed him to stay at our facility with his pets which was not our normal policy. We honoured his original reservation and we completed our due diligence for services. We are sorry that he believes his stay should be free of charge but that is his misunderstanding. We provided a service for which we received payment for. Thank You.

    Business Response

    Date: 12/14/2022

    ***Document Attached***

    See Attachment/File: ********************* Complaint.docx

    Customer Answer

    Date: 12/22/2022

    (The consumer indicated he/she ACCEPTED the response from the business.)

The Inn at Clinton is NOT a BBB Accredited Business.

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