We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Affordable Dentures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Affordable Dentures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Affordable Dentures has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint. I have continued to leave voice-mails and leave messages with the call center who has reached out to the business and no one has contacted me. 

      Business Response

      Date: 07/07/2025

      We saw the patient on 3/24/25 and submitted a pre-treatment estimate to her ***************** UHC we received the estimate back on 4/1/25 and submitted estimate to her secondary insurance to see if they would cover any additional cost for the patient. Patient called on 5/1/25 I advised the patient we had not received a response from Delta dental on the estimate so I resubmitted it to Delta electronically and also maied the pre treatment estimate to the mailing address and advised patient as soon as I receive the estimate I would call her. As of today 7/7/25 we still have not gotten a response from ************ on the estimate. We will resend the information to ************ again for the patient. 

      Customer Answer

      Date: 07/08/2025

       I am rejecting this response because:

      They are obviously having an issue communicating to delta dental. Have they tried to call them and see if there is another way of submitting it. They have informed me they have tried but I don't think it should take 4 months to get a pretreatment estimate. 

      Business Response

      Date: 07/16/2025

      I have spoken with ************ today and was advised to access the ************ Portal and do a manual pretreatment estimate which I have submitted and it is currently showing it is in the processing stages we should receive a finalized estimate from ***** in the next 2 days. Below is a confirmation showing they are processing from Delta Dental 

      Status Transaction Patient Claim ID Submitted date Amount
      Processing Pre-treatment estimate ****** ***** ************** 07/16/2025 Show cost breakdown
      Delta Dental pays$533.60
      Patient pays$183.40
      Processing
      3 of 10 procedure(s) denied.
      Denial(s) within this claim are less likely to be fixable. Visit the claim summary for more detail. Pre-treatment estimate ****** ***** ************** 07/16/2025 Show cost breakdown
      Delta Dental pays$1,210.80
      Patient pays$1,512.20
      Processing Pre-treatment estimate ****** ***** ************** 07/16/2025 Show cost breakdown
      Delta Dental pays$0.00
      Patient pays$0.00

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from ********** before i left I had paid in full for a dental package that included a temporary partial and a permanent partial that included any work done to partial during service to be covered. I moved to ********** and asked could my case and account be transferred to ************* to the Affordable Dentures here. It was transferred in 2024. I went for a visit Dr *** is who I saw and he examined me and told me I need to see another dentist whom he referred me to. After seeing that dentist and paying an additional $150 for xrays it was determined that I would have to pay more for the fillings that Dr *** referred me to get. I could not afford to pay as I am on a fixed income and I am now disabled. I called ******* **** who handles transfer of funds and let him know i would need to be transferred to the location closer to my home at ************** due to my medical situation and months later i never heard back from him until i called and let them know that its been long and drawn out and due to health reasons I wouldnt be able to proceed with service and would like the balance of $550 refunded. He told me he would contact the Colfax and let them know i wish to be refunded the balance. I get a call back over a week later stating the other location has agreed to see me. I told him i no longer want to move forward and I wouldnt be able to do multiple visits with them in order to get the service fulfilled due to my medical conditions. I spoke with ******* **** on several occasions who let me know that he would contact them and tell them I rather not go forward. O get a call last week from a lady who told me Dr *** said I was not getting my balance refunded because of the time passed. This confused me because one, he never did anything to me other than an xray and sent me to dentist not even connected to them that I had to pay for out of pocket to see. He had a chance to complete the service and sent me somewhere else. I paid initially $1000 and $550 balance

    • Initial Complaint

      Date:09/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business about my BBB complaint. 

      hem himself to keep them from continually cutting into his gums and making him bleed. For the whole 7 months he was unable to eat with them in his mouth. I called recently to make the appointment to get the permanent set. When I made the appointment, I specifically asked will we owe any money on this visit so we were prepared. And I was told, NO you owe no balance. My husband goes in at 7am this morning and they tell him they refuse to do the bottom set unless he buys a top set. When we refused and said we wanted a refund they said oh well wait until the dr gets here at 8. I feel like this was a bait and switch. After having to make a stink and much stress they finally agreed to make the set that has been paid for since February.

      Business Response

      Date: 10/04/2023

      Our record indicates that we had seen the patient ******* ***** on 2/15/2023 for the initial consult. Patient was indicated for full lower tooth extractions followed by immediate temporary lower denture. We also explained to him that he would need to get a new upper complete denture at the time he gets the permanent lower denture due to excessive wear on his current upper denture.

      On 9/15/2023, patient came in for his permanent dentures. We explained to the patient that he needs to get a new upper denture in order for him to have a good bite. His upper denture had excessive wear all around especially toward the front teeth. Patient declined and we proceeded to fabricate his permanent lower complete denture. Benefits and risks were discussed with the patient and patient confirmed that he only wanted to have the lower denture made. Permanent lower denture was delivered same day.

       

       

    • Initial Complaint

      Date:10/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint. Most likely because they know I'm right! Is there anything else you can do to get them to reply to my complaint? I appreciate all that you are doing. Thank you.

    Affordable Dentures is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.