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Business Profile

Truck Rentals

TranSource Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

This profile includes complaints for TranSource Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TranSource Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TranSource Inc.

      8700 Triad Dr Colfax, NC 27235-9440

    • TranSource Inc.

      1400 Jake Alexander Blvd W Salisbury, NC 28147-1222

    • TranSource, Inc.

      100 Sanford St Saint Pauls, NC 28384-1450

    • TranSource Inc.

      130 Temple St North Wilkesboro, NC 28659-3458

    • TranSource, Inc.

      2870 Nathan St Newton, NC 28658-9586

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From the time l bought the truck my sunroof/ moonroof leaked and l thought it would stop but it eventually started pouring water as l moved my job from the *******/ ***** area to the East coast ( running up and down 95 ***** ). I stay 2 to 3 months at a time on the road be4 l go home. I informed the dealership about the sunroof and they told me to get an auto glass repair technician to put some *** or reseal it but l told them l wasn't gonna let anyone besides them temper with anything on my truck besides a ***** dealership. I also informed *******/ ***** from Sales about the leak and send him pics and he told me he was gonna get back with me in 2 days but he didn't , l reminded him about my issue but got no response. Unfortunately the engine started leaking and scheduled an oil change , PM and sunroof leak repair appointment. Looks like someone changed the original seal on my sunroof with an aftermarket seal coz it surely looked different from ALL the sunroof seals you see on similar trucks ( not 1 seal looked like mine ). My seal was thicker than all other seals and had a 1 to 2 inch gap at the bottom which other seals didn't have. Now my truck has 182 516 miles and they are pulling down the transmission to see where it is leaking at the rear main seal and l understand it will be ready sometime next week . My complaint now is they are asking me to pay $1000 plus to replace the sunroof seal which they know had an issue with from manufacturer & tried to fix with an aftermarket seal fix which failed to fix the problem the truck had. I paid $212 000 cash for this truck and they are wanting me to continue to pay more to fix something that shouldn't have been that way from the manufacturer. I asked them to keep the old parts they are taking off for me coz they definitely don't look like what's supposed to be on that truck.

      Business Response

      Date: 09/25/2024

      We have reviewed the customers concerns and have taken the necessary steps to resolve the issue. We are pleased to confirm that we will be repairing the sunroof with brand-new parts at no cost to the customer. The repair work is scheduled for November 21st.
      This customer takes great care of their **********************, and we greatly value their business. We sincerely apologize for the inconvenience caused and appreciate their patience and continued trust in us. We are committed to ensuring their truck is back in top condition as soon as possible.
      Thank you for allowing us to address this matter, and we look forward to completing the repairs.

    TranSource Inc. is NOT a BBB Accredited Business.

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