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Business Profile

Carpenter

Carolina Custom Carpentry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** collected money for material, but never actually ordered the material to complete a job.

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/1/2024 ****** paid via two payment (****** to his company)Build two floating docks, remove dual axles from under food trailer (leave them on the property), remove tounge from trailer, place trailer into docks, put two pilons in to hold docks, and build 8 floating picnic tables.He came two times, then said he didnt have the funds to finish and asked me to pay a little *** **** the half down. I gave him the remainder. he never showed back up and stole my wheels and axles. Called many times and have record of ALL calls and txts. After telling him was going to get a alwyer, he then called and was very angry refusing to do anything the assist. He stole 4K worth of wheels and axles leaving my food truck on a ***** and a log for support. Dock not secured in the water with a tropical storm coming. I am out 14K and the job not finished with a dock i cant use that is poorly built.I found him on Marketplace and seemed ligit. I have reported this to the police and obtained an attorney.He has done this to MANY people.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************, signed a contract with me In February 2024 to build a floating dock. He poured a small concrete pad and arranged the floats we had. He added some assembled 2x10s on top of them. He took the amount of money stated below and never returned. Sounds like a common theme from others I have spoke with. It has been four months and I have to take it too court to get the money back. I just dont want others to be a victim like myself, a retired military vet who trust most peoples word.

Carolina Custom Carpentry is NOT a BBB Accredited Business.

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