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Business Profile

Optometry

Invision Family Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a statement showing that I had a 0 balance and later I got a call saying that I owe $97 more dollars. I asked for an explanation but never received one and was turned over to collection. I do not feel I owe Invision anything more. I think this is poor business practice.

    Business Response

    Date: 08/30/2024

    In regards to the complaint made by Mr. *********************** regarding his wife, our patient, ***************************.  Our office has a policy to communicate with patients 3 consecutive months following a balance before submitting to a ****************** when nothing has been done to handle the balance. This was done via text and phone calls directly to the patient.

      ***************** has acknowledged receipt of these communication methods and asked for explanation on 7/2/2024.  The staff explained in details what the remaining balance was for. Unfortunately, we never heard back until the case was turned over to the ******************.  At that time, the husband reached out, directly and wanted the explanation.  No matter how much we explained, he didn't understand that although you leave the office with a $0 balance, once we process the insurance claim, there may be co-payments, deductibles and other remaining balance that wasn't considered during the checkout process.  The insurance company determines the remaining balance.

    Please don't hesitate to contact me via this email if you should have further questions or concerns.

     

    Sincerely,

    ****************** ****************

Invision Family Eyecare is NOT a BBB Accredited Business.

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