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3D Innovations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got one of their Desk Cycle Ellipse units from a friend. It needs some parts so I called the company. Was told they do not sell ANY replacement parts but if it is under warranty, which it is not, then they COULD supply parts. I told the fellow on the phone that if they have the parts then why cant they sell them to me. He just kept saying they could not. I think this is ridiculous and a VERY poor way to run a business. Would be like buying a car and then being told they could not sell you any parts to repair it. I am very unhappy with this company.

    Business Response

    Date: 08/09/2024

    Hello, 

    Sorry to hear this customer is unhappy, however this is not our product(desk cycles ) and the customer has the wrong company.

    We are 3d innovation and we sell 3d personalized crystals. 

    *************************

    Please update this review. 

    Any questions, please feel free to let us know. 

    Thank you, 

3D Innovations is NOT a BBB Accredited Business.

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