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Business Profile

Towing Company

77 Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible price for service. My car towed 15 miles. Storage s little over an hour . Predatory behavior. Charging way too much. Criminal!!! $400. for that

    Business Response

    Date: 02/10/2025

    Mr. ****** parked in a private parking lot, owned and maintained by a small business.  This lot has multiple signs starting that parking is for that business only and that towing is enforced.  Mr. ****** parked his car in the private lot and walked to a neighboring business.  The neighboring business also has signs posted directing customers to NOT park in private lots.  We were notified and removed Mr. ******* vehicle.  The vehicle was put on dollies, towed and impounded until he was able to pick it up.  There is no price adjustment or discount for impounds.  

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    77 towing and recovery towed my car today (7-16-24) and immediately after driving trying to get home I realized my steering wheel was crooked and it felt like I had a flat tire. I pulled over to look, no flat tire so I proceeded to drive home. It slowly got worse. When I got home i had my neighbor lok at it and the back passenger tire was loose. They had broke the tire loose when they attempted to use their ****** truck. I do not have the money to keep putting into this car and definitely not after they made me pay $300 to get it out the tow yard and they messed it up to where it's not drivable until I get the money up to take it to a repair shop and get it fixed. Honestly I shouldn't have to pay for that repair since they decided to mess it up.

77 Towing and Recovery is NOT a BBB Accredited Business.

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