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Business Profile

Dentist

Affordable Dentures
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/20/2024 I went in for reline lower existing denture purchased from Affordable Dentures. I was told I needed a new set. I purchased a new set. The top denture does not fit the lower denture. There is no occlusion. I made an appointment and returned, while they did grind on them they did not make them fit each other.. I was told that was good enough. I paid $2070.00. I want them fixed correctly. If that cannot be achieved there I would like a refund. So that I may go to another dentist and get proper dentures.

    Business Response

    Date: 05/02/2024

    ********************* would like patient to come in. She will be out of the office May 6-10. She would like the patient to come in on 05/16/24 if possible. thank you.

    *****

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Show me to Affordable Dentures to get a set of dentures around a paying $2070 for the And actually went back today, February 26 at 1:30 and to get my tea and I had a hard time trying to get them in my mouth because they were too big and as soon as I got my mouth closed my lips wouldnt even touched together, and The nurse told me that they were good and it was supposed to be that way. I know you got a full mouth right now no room. She told me that I would get used to in a couple of days and this is not my first Dentures that Ive gotten but I paid $2000 for him they were not touched. It was they didnt do hardly anything at all. My mouth is killing me and Ive got bleeding on my gums that they have I mean looking online your website I had a star $2000 is a lot of money they dont even fit but they look fine and just deal with it. Itll be OK not right when I go back home and Im bleeding, two minute drive from my house down there already

    Business Response

    Date: 03/14/2024

    ************* came in on 03/12/24 for remake. The remake was delivered on 03/13/24. thank you. *****************************

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for full service of a upper and lower denture with the new wearers package, I had my top done not the bottoms as I was no satisfied with the customer service or satisfied with upper denture, I now have a private dental office. I have called numerous time this last year to get my money back for something I paid cash for but didnt not have done. Keep being told Ill call you right back.

    Business Response

    Date: 05/25/2023

    I submitted the refund to our refund department on 05/1/23. She will receive a check in the mail in 10 business days or so.

    thank you

    *****

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