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Business Profile

BBQ Supplies

The Grill Doctor

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Raymond B

    Date: 05/19/2023

    Raymond B

    Date: 05/19/2023

    One star is too many. This company is awful. They take your money and then stall and make promises week after week and you never get your equipment. Ive had a guarantee my grill would be in on every single Friday of the last month and now they want another two weeks. My advice would be to look elsewhere for you grill our outdoor kitchen needs. Never give them any money until the equipment has arrived. Their promises are worthless.

    The Grill Doctor

    Date: 05/25/2023

    The customer purchased appliances on 4/14/23- with 3-6 weeks for estimated arrival. Unfortunately, lead times can be subject to change due to the freight schedule and inability for distributor to ship items separately. Delta heat insulated jackt and Empire outdoor remote, and ********** cover was fulfilled and delivered to customer on 5/10/23. We offered $250 cash credit or full refund of the remaining item due (********** grill) if not able to deliver the following week. On 5/18/23, we received confirmation that the ********** was further delayed and we could have delivered to customer on 5/19/23- with $400 cash credit / instead of $250 for the delay. Or, he could opt for a full refund of the grill - which would take **** business days to process back to account. Customer declined offer and disputed charge for the grill.

  • Stuart O

    Date: 01/20/2023

    This company came out to my house to clean my grill. Upon inspection they recommended a new grill. I agreed and paid them the full price to order the grill. They told me to expect the new grill in 2-4 weeks. 10 weeks later I still didnt have my grill. I told them to refund my money and they said I should have my refund in **** business days.

The Grill Doctor is NOT a BBB Accredited Business.

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