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Business Profile

Car Stereos

Freeman's Stereo Video

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Freeman's Stereo Video's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freeman's Stereo Video has 5 locations, listed below.

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    • Freeman's Stereo Video

      19010 Statesville Rd Cornelius, NC 28031-6758

    • Freeman's Stereo Video

      1641 E Franklin Blvd Gastonia, NC 28054-4738

    • Freeman's Stereo Video

      4821 South Blvd Charlotte, NC 28217-2164

    • Freeman's Stereo Video

      2205 Cherry Rd Rock Hill, SC 29732-2164

    • Freeman's Stereo Video

      675 Concord Pkwy N Concord, NC 28027-6033

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to call the store manager to get an appointment to begin with but I was unable to make the appointment due to health issues and I had to be at an appointment so I had the amp and sub installed elsewhere for some unknown reason the amp was not powering off so I took it to freemans on friday jan 5th for them to fix it well that was ****** and supposedly it was fixed . but once I got into my car to try to leave, I realized that my driver side window would not go up so I went back into the store to let them know there was an issue. The guy came out. It had blown a fuse, the fuse replaced, and I left the following day which was Saturday, January 6 I got up that morning went and got in my car to leave and realized that the heat was not working in my car so I took it back to Freemans after calling the manager again and supposedly that was fixed that same day my window stopped working again. Another long fuse. Once again the fuse was replaced on January 8 the window once again did not work. I replaced the fuse once more then reach out to the store again on January 11 still no resolution, all of the wires were pulled out of the back of my car and never put back the way they were found so I have a big mess of wires in the back of my car. Also, I have taken my car to the dealership and they state that it has something to do with the amp and sub wiring this morning I had to drive my children to school with my window completely down, because once again, a few had blown.

      Business Response

      Date: 02/01/2024

      Greetings,

       

      This customer contacted us on Jan 11, **** stating that she had an issue. We have already addressed her issue to her satisfaction. We reached out to her today and she stated that she was completely satisfied and didnt not want a refund. She also stated that she was unable it retract her complaint but that she will gladly confirm resolution with BBB.

      Customer Answer

      Date: 02/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Freeman's Stereo Video is NOT a BBB Accredited Business.

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