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Business Profile

Hotels

Comfort Inn and Suites

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromLisa A

    Date: 09/12/2023

    1 star

    Lisa A

    Date: 09/12/2023

    Unfortunately, I was a guest at the Comfort Inn Suites **********- Concord On September 2. My husband was celebrating his birthday. Our rooms were on the 1st floor. The rooms were near the pool. The pool area was very loud. It was a lot of unsupervised children yelling cursing and out of control. It made it impossible to rest.Also, during check out there were police outside for some other type of disturbance. My goal is to have a safe, comfortable stay and I had neither. I reached out to ********* the Guest Relationship Manager and she wrote an email to apologize and to simply say she wants to host us in the future.I would have liked a free night or a discount for this dissatisfaction, Not a happy guest.****

    Comfort Inn and Suites

    Date: 09/16/2023

    This is the Comfort Inn Suites Lake ******************************* you are saying you stayed in **********-Concord. I hope we can host you in the future.

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